Job Summary

•Manage consumable inventory

•Replace consumables, including customer provided paper, at each device location.

•Ensure adequate consumables are available at customer sites

•Clear paper jams

•Assist end user with device functionality

•Coordinated with HP with SW branded support

•Report customer dissatisfaction to ADM

•Assist with the collection of usage pages per devices as needed

•Swap out devices with spares as needed

•Perform initial trouble shooting

•Perform maintenance on devices as directed by ADM

•Web based SW to manage fleet - proactive monitoring

•Track usage/activities @ Customer sites

•Manage utilization of onsite spare device inventory

•Coordinate with 3rd party suppliers to obtain status on 3rd party equipment

•Manage and oversee current service agreements that exist with other suppliers

•Coordinate with other suppliers to implement new service standards/service levels expectations, and include monthly device volume/cost data in one central

•Apply knowledge of NT/Unix/MS platforms to resolve issues with the Fleet

•Manage the Discovery data collection and provide results to HP transition team

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Complexity
• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this position is $25 up to $35 per hour (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

The base pay range for this role is $52 650 up to $73 700 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including; 

4-12 weeks fully paid parental leave based on tenure

13 paid holidays

15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.