Astellas Canada  - Onsite Support Engineer

 

At Astellas, we strive to become a cutting-edge, value-driven life science innovator. This means working at the forefront of healthcare change to turn innovative science into VALUE for patients.

 

What sets us apart is our focus on patients, our pioneering innovation, our collaborative culture, and the passion of our talented people.

Making a positive impact on patients’ lives is the purpose behind everything we do. At Astellas, we are relentless in our pursuit of scientific progress and in tackling unmet medical needs, demonstrated by our legacy in oncology, overactive bladder and transplant and our impressive pipeline in women's health, blindness and regeneration, genetic regulation, immuno-oncology, mitochondria and targeted protein degradation.

 

About Us:

We are a global pharmaceutical company headquartered in Japan, with a team of more than 14,000 managing operations in approximately 70 countries around the world. We are in the Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.

 

In Canada, we are growing to meet the exciting opportunities realized by our legacy brands and rich pipeline of innovative treatments.

We are looking for candidates who will thrive in our entrepreneurial and empowering environment where talent and leadership flourish. Do your values align with our Astellas Way - patient focus, ownership, results, openness and integrity? Then we would love to hear from you.

From the first day in role, everyone at Astellas has a responsibility for creating a brighter future for patients around the world. We nurture exceptional relationships with our employees to allow them to thrive, foster innovation, and deliver exceptional business results. We work to create a culture where our people feel empowered to pursue brave ideas and ambitious outcomes, to have the confidence to be accountable for a higher standard of performance and embody a competitive and solutions-oriented mindset.

 

Our expertise, science and technology make us a pharma company. Our open and diverse culture is what makes us uniquely Astellas.

 

Astellas Pharma Canada (APCA) is currently searching for an Onsite Support Engineer.

 

Purpose:

The On-Site Support Engineer is responsible for providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites. This role involves installation, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently. 

 

Essential Job Responsibilities:

Onsite Support: Provide timely and effective technical support for hardware, software, and networking issues. Perform routine maintenance and upgrades on IT systems and equipment. Install and configure computer systems, iPads, iPhones, printers, and other peripherals. Troubleshooting and Repair: Diagnose and resolve technical issues with computers, servers, networks, and other technology components. Perform hardware repairs, replacements, and system updates as needed. Utilize diagnostic tools and software to identify and address system faults. Customer Service: Provide exceptional customer service to clients by addressing their technology concerns promptly and professionally. Communicate effectively with clients to understand their needs and provide appropriate solutions. Train and support end-users on technology usage and best practices. Documentation and Reporting: Maintain accurate records of all onsite activities, including service requests, incident reports, and maintenance logs. Document configurations, procedures, and troubleshooting steps for future reference. Provide regular status updates and reports to management. Compliance and Security: Ensure compliance with company policies, industry standards, and regulatory requirements. Implement and enforce security protocols to protect client data and IT infrastructure. Continuous Improvement: Stay current with emerging technologies and industry trends. Participate in training and professional development opportunities to enhance skills and knowledge. Contribute to the development and implementation of best practices and process improvements. Work as one team Work together with counterparts within and between the sites to share knowledge and improve processes Work together with other support teams which are on-site. (e.g Lab support , AV support) Work together with remote teams to provide the best possible service. (e.g Infrastructure , Security) Be the hands and eyes for remote teams when needed. (e.g. Network , Server , Security team