Bachelor's degree in related field with minimum 5 years' experience required or High School diploma required with minimum 10 years' experience required.

POSITION SUMMARY

The Operating Systems Engineer II role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

QUALIFICATIONS

EDUCATION/EXPERIENCE: Bachelor's degree in related field with minimum 5 years' experience required or High School diploma with minimum 10 years' experience required.

LICENSE/CERTIFICATION: MCSA Certification or higher preferred.

 

PERFORMANCE EXPECTATIONS

Responsible for system support 24 hours a day/7 days a week/365 days a year.* Collaborate with engineering staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.* Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.* Design and deploy new applications and enhancements to existing applications, software, and operating systems.* Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.* Conduct research on software and systems products to justify recommendations and to support purchasing efforts.* Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.* Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.* Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.* Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.* Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.* Ensure system connectivity of all servers, shared software, groupware, and other applications.* Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.* Ensure compatibility and interoperability of in-house computing systems.* Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.* Monitor and test system performance; prepare and deliver system performance statistics and reports.* Provide orientation and training to end users for all modified and new systems.*
Develops and maintains backup routines ensuring reliable backups and restores.* Monitors system security and access, ensuring system integrity. * Monitors and maintains system storage. * Performs system performance evaluations and makes recommendations for improvements.* Prepares system availability reports.* Installs operating system and vendor specific software updates, according to established standards.* Ensures all production environments are configured for high-availability to maximize uptime.* Investigates and maintains any 3rd party system tools for monitoring, backup, security, etc.* Assists in the installs of operating system and vendor specific software updates, according to established standards.* Helps to ensure all production environments are configured for high-availability to maximize uptime.* Assists in the modifications to system hardware and software.* Analyzes and documents system issues and makes recommendations as needed.* Works closely with the Data Security Analyst and Chief Privacy Officer to assure proper creation and maintenance of user accounts.* Provides technical support, guidance, assistance, and training as required.* Participates in the development and implementation of a disaster recovery plan.* Works with the Data Base Administrator to ensure database integrity.* Develops programs and tools to automate scheduling of system related operations and reports.* Use communication and team work skills to maintain successful working relationships throughout the organization. Listen effectively, builds strong relationships, maintains good rapport, and openly shares best practices, tools and expertise. Treat others with respect and values their input and opinions.* Take ownership of department success and goal achievement. Encourage others to be proactive and have a positive attitude.* Understand that one co-worker's problem is everyone's problem and works as part of a team to remediate.* Promote patient, physician and employee satisfaction by uncovering customer needs through open-ended questions, clarifying expectations and anticipate the need for resolution.* Follow up by communicating with customers in a timely manner, even if the issue is not resolved.* Treat all visitors, internal staff and external vendors with AtlantiCare core values by demonstrating respect, integrity, safety, teamwork and service.* Identify opportunities for cost savings appropriate to the department and organization and implement action plans that reduce costs.* Provide exceptional quality service and support to customer groups. Follow through on commitments to customers. Tailor the solutions to meet the customers' unique needs.* Openly accept customer feedback.* Respond to customer request in a timely manner.* Work to eliminate barriers that interfere with providing outstanding customer service.* Identify and implement methods to continuously improve processes and outcomes.* Understands the importance of IT systems support to the delivery of care in a 24X7 environment and ensures application availability within set standards.* Understands the need to provide access for clinicians and other members of the healthcare team with the right information at the right time through the availability of seamless, accurate information.* Adhere to all AtlantiCare and AtlantiCare Information Technology standards, policies, procedures, and meet regulatory requirements on a continual basis.* Recognize that healthcare is a dynamic environment and demonstrate flexibility during times of change.* Redirect course to adapt to changes in business strategies and goals.* Effectively cope with change, handle risk and uncertainty by remaining calm, keeping emotions in check and redirecting workload.* Willingly try new approaches to problem solving.* View change as an opportunity to develop professionally.* Maintain understanding of healthcare/technology environment.* Continuously increase knowledge of industry trends and best practices by utilizing journals, publications, textbooks, seminars and training programs as appropriate to enhance personal skills and expertise.* Demonstrates an understanding of healthcare/technology products and services.* Works under supervision and is expected to seek guidance in unexpected situations.* Performs routine activities in a structured environment. Requires assistance in resolving unexpected problems.* Demonstrates an organized approach to work. Learns and applies new skills.* Follows organizational standards.* Has sufficient communication skills for effective dialogue.* Contributes to identifying own development opportunities.* Actively understands relevant legal, legislative, and policy issues as it relates to area of responsibility.* Understands and practices the AtlantiCare Values.* Adheres to AtlantiCare and AIT Policies and Procedures.* Follows and adheres to ITIL processes - Incident Management, Problem Management and Change Management.* Performs other duties as assigned.*

 

WORK ENVIRONMENT

This position requires repetitive motion, fingering, hearing, pushing, reaching, and reading, seeing, speaking, standing and walking a majority of the time. Spends time with such equipment as computer terminal, fax machine, copier, and telephone. Occasional driving also required.

REPORTING RELATIONSHIP:

This position reports to department leadership.

The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.