About Manabie: + Manabie offers Total Education. It is our education philosophy, which not only focuses on building a strong academic foundation but also develops cognitive, creative, and emotional skills together with consciousness of social and environmental issues. + Total Education is supported by caring coaches, a strong community of passionate individuals, and engaging content to help our learners gain lifelong skills, awareness, and confidence. + At Manabie, we believe everyone has inner greatness that can be discovered by developing a love for learning, igniting curiosity, and having the courage to pursue dreams. Our community is for everyone who strives for a better tomorrow where people, societies, and the natural world can thrive. Key Responsibilities: + Education center customer service improvement (70%): + Partner Relations and Customer Service Improvement: + Provide seamless operational and administrative experience for both teachers and students within the partner centers so that teachers can focus on teaching and coaching + Oversee center partner contract signing and teacher onboarding processes, facilitating smooth integration into the central operation framework + Develop scripts and service flow for customer touchpoints to ensure consistent and high-quality interactions + Manage individual teacher reports, monitoring performance and providing timely feedback. + Operations Management: + Led and managed a team of center administrators, providing guidance, and feedback, and fostering a positive work environment + Monitor attendance and tuition fee collection status, addressing discrepancies and ensuring accurate records + Conduct weekly administrative meetings with center partners to review operations, address challenges, and strategize growth. + Allocate resources effectively to optimize operational efficiency and support expansion plans. + Manage staffing requirements, including recruitment, training, and performance evaluations. + Resource Management: + Coordinate administrative shifts for the center admin team and manage timesheet records. + Oversee security and cleaning staff shifts, ensuring a safe and clean environment for students and staff. + Collaborate with HR for timesheet and payroll calculations, and manage other HR-related tasks. + Ensure efficient space management for rental schemes and class schedules. + Monitor room usage and track rental payment requests. + Class Operation and Management: + Create and manage class schedules to ensure optimal utilization of resources. + Manage attendance tracking and service calls to address student absenteeism and teacher concerns. + Monitor tuition fee collection status and ensure timely and accurate payment processing. + Prepare advance payments and manage petty cash for operational needs. + Oversee rental income collection and manage associated financial transactions. + Facilitate follow-up on teacher absences and manage communication with students and parents. + Center Growth and Development (30%): + Accompany Business Development managers in sales meetings with potential center partners + Improve center business performance by improving service quality and supporting in student acquisition + Coordinate offline events to promote the partner centers and engage with the local community. + Manage social media presence and online posts to drive brand awareness and engagement. + Contribute in strategic business development, identifying opportunities for growth and expansion, including center expansion and student body expansion through referral program + Build and maintain relationships with stakeholders, including teachers, students, and partners. Qualifications and Skills: + Bachelor's degree in Business Administration, Management, or a related field (Master's preferred). + Previous experience in retail offline business, strategic operations management, business development, or related roles is highly desirable. + Strong interpersonal skills with exceptional customer service, communication, and presentation abilities + Proficiency in using spreadsheets and operational software/systems. + High attention to detail and strong organizational skills. + Ability to manage and lead a diverse team of staff effectively. + Strong problem-solving and decision-making capabilities. + Familiarity with HR processes, timesheet management, and payroll calculations. + Proven ability to manage multiple tasks and responsibilities concurrently. Benefits: + Competitive remuneration. + 14-day annual leave. + 100% salary probation. + Experience working in a fast-paced EdTech company based in Singapore, Vietnam, and Indonesia. + Professional development opportunities in EdTech, teaching, and curriculum development. + Opportunity to impact Vietnamese education and learning.