The Peninsula Tokyo is seeking to hire an enthusiastic Operation Manager to support our diverse and vibrant concierge team.  

 

This role allowed you to utilize your organization and creativity skills to promptly serve guests' needs and inquiries.  Ability to manage large team with diverse nationalities of team members.

 

 

Key Accountabilities 

Hold strong leadership skills and being able to handle multi-tasking and inquiries from guests in timely manners. Being able to motivate the team and work in fast face environment. Wealth knowledge of city activities, i.e. theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours. Oversee and manage staffing levels and payroll expenses/overtime in accordance with budgetary guidelines and required service levels. Provide training to the team and lead by example to ensuring the Peninsula's service standard. Conduct interview during recruitment processes, provide proper performance evaluation of all members.

 

General Requirements: 

5+ years of experienced in operation, guest facing from hospitality industry Fluency in English, Japanese language ability is an advantage  Experienced in people management   Strong details oriented and organization skills 

 

Benefits We Offer

Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension) Transportation Allowance (Subject to company policy; up to JPY 30,000/ month) Comprehensive Training and Talent Development Program (Overseas training opportunities) Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service)  Group Life Insurance Regular Days-off/ 119 days per year  Life Work Balance Leave/ 3 days per year Paternity Leave/ 5 days  Complimentary Staff Restaurant (3 meals per day) Complimentary Uniform Laundry and Dry Cleaning for Business Attire Employee Recognitions (Long Service Award, Model Employee Award and etc.)  Employee Events (Staff Party, Family Party and etc.)  Employee Discounts on Peninsula Boutique, Restaurants and Bars  Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service) Welfare Club (Relo Club) Complimentary Bicycle Parking (On site) Employee Dormitory (Subject to availability)

 

We are delighted to receive your resume for further consideration.