Cotai Strip, Macau, China
120 days ago
Operation Manager - Campaign Operations
Job Purpose
Execution & Monitor on all promotions at Wynn Macau and Wynn Palace

Key Responsibilities
• Work closely with the Campaign Planning & Innovation Team to understand the details of all promotions, give recommendation to enhance the overall experience.
• Prepare all the AV, equipment, venue setup, prize, documents and game props
• Work with Slots, Tables, Club, Security, Surveillance, operations team to identify the job allocation if necessary
• Rehearsal / UAT if required
• MC, game assistant, documents control, crowd control and handle ad hoc issues if necessary
• Dismantle on the venue setup
• Inventory control, prize record, work with Income Control
• Initiate reorder of items
• Liaise with various teams to review a promotion SOP in order to improve customer experience
• Floor audit and site check for all comms channel and inform relevant parties for updating
• Daily reports –SMS plan, inventory control, stock clearance on stock items
• Proposal on new souvenirs and work with Procurement for sourcing
• Competitor check and competitor research report
• Consolidate and make sure the Marketing Calendar is up to date

Competencies and Requirements
Experience: Minimum of 5 years Casino Events & Promotions experience in a large hotel. At least 2 year of management experience required.
Knowledge/Certificates: Knowledge of casino events and promotions is preferred
Education: Bachelor degree or equivalent
Language Abilities: Good Cantonese and Mandarin; English an advantage
Computer Skills: Proficient in MS Office and typing skills (English and Chinese)
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