REQ12227 Operation Manager (Performance) (Open)

POSITION SUMMARY:

Reporting to General Manager, the Operation Manager serves as a primary liaison between Melco, Show Management and any related departments.  Ensuring smooth operations and fostering a positive working environment. This position understands the artistic needs of the show and strong communication abilities with other divisions to ensure all direction, arrangements, schedules, planning and projects are achieved. The Operation Manager will collaborate with all internal and external stakeholders, including technical departments and vendors, as well as develop a strong partnership within The House of Dancing Water Artistic, Technical and Entertainment Operations teams.

PRIMARY RESPONSIBILITIES:

Serve as the main contact point for the cast and crew members, addressing their needs, concerns and inquiries.Coordinate and facilitate communication between General Management, Artistic and Technical teams, ensuring that everyone is informed of schedules, policies, and updates.Manage the general overview and strategy of Cast Changeover in support and coordination with the Artistic and Technical departments.Work closely with Human Resources Department on all employees matters.Manage planning and coordination of the performance evaluations of the Artistic and Technical departments.Collate and report to General Manager for any concerning absences in the Artistic and Technical departments.Manage marketing and promotional initiatives on an implemental level per the directives of the Artistic head.Manage leave requests for better planning of the Artistic and Technical departments.

Provide consultation on show schedule in terms of daily operations.Coordinate Artistic and Technical staffs for any media events or external or offsite artistic representations of the show.Work with General Manager on the overall Staffing budget for the Artistic and Technical departments.Work with the Artistic and Technical departments on ensuring all their staffs are receiving relevant training.Support internal relationships and participate in coordination with internal and external stakeholders, including HR, Finance, Hotel, Security, Environmental Services, Facility Management, F&B, and IT, etc.Perform other reasonable tasks and projects assigned by General Manager and/ head of the department.

KEY PERFORMANCE INDICATORS:

Ability to read and communicate in Cantonese / Mandarin / EnglishAbility to maintain confidentiality and handle sensitive information with discretion and professionalismProfessionally presented and behavedTimely completion of delegated tasks with accuracy

QUALIFICATIONS:

Experience   

At least 5 years of experience in similar position on large scale show or entertainment

Education   

Bachelor’s degree in theatre management, arts administration, or related field

Skills / Competencies   

A passion for the live performance environmentStrong commitment to the endurance of a show in a repetitive environmentEnergetic, enthusiastic and hardworking; ability to remain calm in a busy environment while demonstrating a sense of prioritizationStrong communication and interpersonal skills; ability to demonstrate and inspire complete trust and integrityFlexibility and adaptability to ad hoc tasksAbility to view diversity as a source of creative inspiration and welcome a range of viewpoints and ideas