**_Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place._** **Why choose Manulife?** + Competitive Salary packages and performance bonuses + Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) + Retirement savings benefit + Rewarding culture that values wellness and well-being + Performance Bonus + Global network of industry experts + Extensive training resources **Job Description:** _We’re looking for an_ **_Operation Specialist (L5)_** _to join our team at MBPS. In this role, you will be responsible for providing operational support to the functional areas within the operations department. The operational support consists of special assignments, small project work, business analysis, and support execution of initiatives. The role supports execution of key strategic initiatives and projects._ _Have the skills and knowledge for the job? Learn more about the opening below!_ **Key Responsibilities:** • Understand at a detailed level objective of strategic initiatives/projects • Clearly state desired outcome of work assignment • Analyze data/processes to support desired outcome of strategic initiative/project • Act as liaison between the business and systems areas • Influence and negotiate with others to meet deadlines • Identify key stakeholders and contributors to support initiatives/projects • Facilitate work assignments, deadlines, and follow up • Report on progress/status of initiatives/projects to team members and management • Writes, builds, and/or edits presentations • Present regular updates to management • Perform analysis of objective to determine workload requirements • Perform analyst work to support completion of initiative/project • Provide operational support to internal and external customers • Support development of onshore and offshore associates as Subject Matter Expert • Analyze and solve complex processing issues • Analyze and solve complex escalated cases involving management as needed **Qualifications:** • 3-5 years’ experience in business analysis/requirements development supporting small to medium initiatives/projects • University Degree in Finance or Business • Preferred - Agile Experience – Proficiency in drafting user stories with clear solution criteria • Knowledge of testing procedures, case development and expected results • Insurance experience preferred • 1-3+ years of investment or relevant business experience, preferably in investment operations or investment research. • Strong analytic skills and an ability to quickly synthesize large volumes of information. • Strong written and verbal communication skills. • Ability of work independently and on multiple projects simultaneously. • Understanding of accounting and performance standards around valuations including ASC Topic 820, IFRS 13, and the GIPS Valuation Principles. **Work Hours:** Amenability to work on US Eastern standard time: 8:00 PM - 5:00 AM (PHT) **Work Arrangement:** Amenability to work on a Hybrid Work arrangement (3X onsite, 2X WFH) **_Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM_** **Tentang Manulife dan John Hancock** Manulife Financial Corporation adalah grup layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Dengan kantor utama kami di Toronto, Kanada, kami beroperasi sebagai Manulife di seluruh kantor kami di Asia, Kanada, dan Eropa, serta utamanya sebagai John Hancock di Amerika Serikat. Kami menyediakan nasihat keuangan, asuransi, serta solusi manajemen kekayaan dan aset untuk individu, grup, dan lembaga. Pada akhir tahun 2022, kami memiliki lebih dari 40.000 karyawan, lebih dari 116.000 agen, dan ribuan mitra distribusi yang melayani lebih dari 34 juta nasabah. Pada akhir tahun 2022, kami memiliki $1,3 triliun (US$1,0 triliun) dalam aset yang dikelola dan administrasi, termasuk total aset yang diinvestasikan sebesar $0,4 triliun (US$0,3 triliun), dan aset bersih dana terpisah sebesar $0,3 triliun (US$0,3 triliun). Kami terdaftar dengan kode ‘MFC’ di bursa efek Toronto, New York, dan Filipina, serta ‘945’ di bursa efek Hong Kong. **Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja** Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja.  Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku.  Untuk meminta akomodasi yang wajar selama proses lamaran kerja, silakan hubungi recruitment@manulife.com . **Working Arrangement** Kombinasi