We are currently looking for an Operations Supervisor for our Hampton Inn Buffalo/Williamsville. Hampton Inn Buffalo/Williamsville is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

 

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996.  While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels.  The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks.  Some of these benefits include:

Weekly pay Paid vacation, sick days and holidays Medical, dental, vision insurance 401K Retirement plan with company match Travel discounts on our branded properties Career growth opportunities

 

Role:

The primary role of the Operations Supervisor is to assist the management in providing  leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

Assist in overseeing guest services at the front desk and Bistro ; ensuring that superior service is a priority.  Resolve guest concerns while maintaining high franchise Guest Service scores. Foster a positive, cooperative work environment between staff and management. Become an example of a fantastic guest service agent when working shifts at the front desk  (checking in and out guests at the desk, resolving guest issues, answering phones etc) Assist with and have full knowledge of full operations of the onsite Bistro (taking orders and collecting payment, bartending, cooking, inventory, kitchen duties etc) Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns. Administrative tasks such as reporting, inventories, accounting processes and much more.

What You Bring Us:

Qualifications:

High School diploma or equivalent is preferred. Hospitality and/or customer service, food & beverage and bartending experience required. Previous Brand experience preferred. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.  Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.  Must have valid drivers license, and acceptable driving history subject to company approval. 

 

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws