Job Description Job Description: As an Operations Technician in the Broadband NOC you will be responsible for monitoring and maintaining the Broadband network. This role evaluates, opens/closes trouble tickets and works the repair of network equipment/facilities with field operations, tech support and other work groups. Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration. Knowledge of Broadband / DSLAM network topology. Some basic knowledge of Ethernet router / switch equipment is a plus. Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively. Basic understanding of telecom, network topology and repair procedures. Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment. Communicates effectively with peers, other company centers, off-net providers, and customers. As an Operations Technician, your duties and responsibilities will include:  Maintain excellent acknowledgement and response time to alarms and customer calls (monitoring their specific region for outages, etc.)  Provide quality documentation of network failures and maintenance activity.  Establish factual data to allow management and vendors to understand the problem and prevent recurrence.  Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.  Manage and correlate multiple trouble reports.  Communicate with internal customers and others in a repair situation.  Provide Tier I support in platforms supported  Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.  Provide follow up and closure of assigned trouble tickets  Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Must Haves:  Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations  Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning, and other support systems  Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels  Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite Plusses:  Industry certifications (Business Management or Technical Certification)  Basic understanding of Ethernet router / switch and ATM network equipment is a plus  Awards for operational or customer service excellence  Experience working as a technical support analyst/specialist  Experience working in a Network Operations Center null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.