Operational Change Manager
Kforce
Kforce has a client that is seeking an Operational Change Manager in Saint Louis, MO.
Overview:
This individual will focus on ensuring that all aspects of operational change are effectively managed, ensuring a smooth transition for users. The Change Manager will work closely with Operations Division leadership, technical teams, and end users to drive successful outcomes.
Duties:
* Change Strategy Development: Develop and implement a comprehensive change management strategy, focusing on the people side of change to drive end-user adoption, usage, and proficiency
* Stakeholder Engagement: Identify and engage key stakeholders across departments, including operations, maintenance, procurement, and IT; Act as a liaison between technical teams and end users
* Impact Assessment: Assess the change impact of the Maximo upgrade on current workflows and business processes; Conduct readiness assessments and recommend mitigation strategies
* Communication Plan: Create and execute a communication plan to ensure stakeholders are informed about project milestones, changes, and expectations
* Training and Support: Collaborate with training teams to develop and deliver targeted training materials; Oversee training efforts to ensure users are confident in using the new Maximo functionalities
* Risk Management: Identify potential resistance to change and develop proactive strategies to address these risks; Monitor and manage issues related to change fatigue, ensuring that end-user concerns are addressed
* Performance Monitoring: Define key success metrics and ensure they are measured throughout the implementation process; Regularly report on progress to senior leadership and the project management team
* Post-Implementation Support: Support post-go-live activities, including evaluation of common user issues, gathering feedback, and ensuring a smooth transition to the upgraded system
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