_Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place._ **Why choose Manulife?** + Competitive Salary packages and performance bonuses + Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) + Retirement savings benefit + Rewarding culture that values wellness and well-being + Performance Bonus + Global network of industry experts + Extensive training resources **The opportunity** The Manulife Business Process Services (MBPS) Operational Excellence Director for Solution Delivery will be a part of the MBPS Transformation and Operational Excellence Center of Expertise. The Director for Solution Delivery is responsible for leading the successful delivery of automation and all system solutions from inception to deployment. Work closely with business stakeholders, project management and development teams to ensure that system solutions meet business objectives and are delivered on time and within budget and to the highest quality standards. This role requires a combination of technical expertise, strong project management skills, agile methodology, continuous improvement and a deep understanding of the automation and software development processes. **Responsibilities:** + Lead the entire solution delivery process, from establishing the vision, delivery planning and development to testing and launch of automation and system solutions for MBPS + Facilitate the establishment of the system solution vision with business stakeholders and development team + Collaborate with stakeholders and development team to define and refine system solutions requirements. + Work with the project management and development team to develop and execute comprehensive system solutions delivery plans ensuring adherence to development quality standards and best practices. + Work with the business stakeholders and project management team to prioritize system solutions features and allocate resources accordingly. + Facilitate agile ceremonies including sprint reviews, retrospectives, budget reviews. + Lead the engagement with stakeholders, cross functional delivery teams to gather feedback, identify opportunities and drive continuous improvement of delivered system solutions. + Communicate effectively with stakeholders to keep them informed of project progress and address their concerns. + Monitor key performance indicators to measure system solutions success and identify areas for improvement. Measure and analyze delivery team’s performance, identify and address areas for improvement. + Lead cross-functional teams to ensure efficient collaboration and high performance. + Foster collaboration across teams to enhance system solutions development processes. + Guide and mentor project teams in adopting and implementing agile methodologies and practices. + Together with the project manager and development team, identify risks, plan and implement mitigation activities to ensure there is no impact to system solutions delivery timelines or quality. **Accountabilities** + Oversee the delivery of MBPS automation and other system initiatives ensuring they are delivered on time, within budget. + Ensure all automation and system initiatives are delivered are fit for purpose and fit for use. + Maintain alignment between system solutions vision and project execution strategies. + Ensure effective collaboration across teams to enhance system solutions development processes across the delivery cycle. + Measure and report on automation and system performance. + Maintain clear and effective communication with all stakeholders throughout the project lifecycle. + Drive the resolution of any issues or conflicts that arise during solution delivery. **Knowledge/Skills/Competencies/Education:** + Bachelor's degree in Computer Science, Information Systems, or a related field. + 10 years of experience in software development or system solutions management or related field in a complex global organization + 5+ years of leadership experience or senior management position within a similar field + Strong understanding and experience in agile development methodologies (e.g., Scrum, Kanban). + Proficiency in project management tools and methodologies (e.g. Jira, Planview). + Knowledge of software development lifecycle (SDLC) and best practices. + Experience with version control systems (e.g., Git). + Familiarity with cloud platforms (e.g. AWS, Azure, GCP). + ITIL Training and Certification Lean Six Sigma Training and Certification + Strong analytical and problem-solving skills with proficiency in change management software and tools + Excellent communication and interpersonal skills. + Proven track record of leading cross-functional teams. + Strong leadership and team management skills. + Ability to influence and drive change across the organization. + Ability to build strong relationships with stakeholders at all levels of the organization. + Strong analytical and problem-solving abilities. + Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines. + Experience in executing complex, multi-year programs with multiple variables and senior stakeholders, preferably with exposure to global operations and/or financial services. _Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM_ **Acerca de John Hancock y Manulife** Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como “MFC” y en la de Hong Kong como “945”. **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . Semana de Trabajo Comprimida Híbrido