Help us deliver like never before 

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity  

Join us as an Operational Improvement Manager and play a key role in driving operational excellence at StarTrack. In this leadership role, you will work with cross-functional teams to analyse operational performance, identify improvement opportunities, and implement strategies to improve our DIFOT (Delivery in Full, On Time) performance. Your expertise in Lean principles will help enhance our end-to-end supply chain processes, making a direct impact on customer satisfaction and operational efficiency

 

What you’ll deliver with us  

As the Operational Improvement Manager, you’ll be responsible for:

•    Analysing daily DIFOT activities and developing improvement plans aligned with Lean principles to address operational issues.

•    Collaborating with internal stakeholders, including depot and regional managers, to implement continuous improvement programs.

•    Leading operational improvement initiatives to ensure compliance and enhance customer DIFOT performance.

•    Presenting data-driven insights and recommendations to senior stakeholders to support strategic decision-making.

 

You’ll also   

•    Work with major customer accounts to drive continuous improvement initiatives that align with customer needs.

•    Provide guidance on operational improvements, ensuring alignment with company policies and procedures.

•    Lead and inspire your team to achieve operational excellence and foster a culture of continuous improvement.

About you  

You bring a strategic mindset with strong leadership skills, and you thrive in an environment where operational challenges require creative solutions. You have a deep understanding of Lean principles and a passion for delivering high levels of customer satisfaction. You’re a strong communicator, capable of influencing stakeholders at all levels, and you’re results-oriented with a drive to make tangible improvements.

You’ll also need   

•    Proven experience in operational management, ideally within transport or logistics.

•    Strong analytical skills with the ability to interpret and use complex data to drive improvement.

•    Demonstrated experience leading continuous improvement initiatives using Lean principles.

•    Excellent communication, relationship-building, and stakeholder management skills.

How we’ll deliver for you

At Australia Post, we invest in your career with opportunities for growth, development, and training in a dynamic and supportive environment. We offer competitive remuneration and benefits to support your work-life balance, health, and well-being.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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