Summary Job title: Operational Lead Job ID: 202598440001 Department: CED Elevator & Electrical District Location: SC-Florence Description Summary: The operational lead position is responsible for providing day-to-day back-up for the Branch Manager. This position will be responsible for handling day-to-day tasks including monitoring processes and productivity at the branch. In the absence of the Branch Manager, the operational lead may need to direct and assign work of branch employees. This position will also include assuring that the personal duties as well as the duties assigned to workers are handled on schedule. This position requires excellent teamwork, organization, and communication skills. Reports to: Branch Manager Minimum Qualifications: + Minimum of a High School Diploma Additional Competencies: + Attention to detail - approaches work in a meticulous, thorough and detailed manner Preferred Qualifications: + Experience in a retail position with ability to lead a department, minimum of 3+ years + Working knowledge of distribution business systems, Microsoft Office Products such as Word, Excel, Access, Outlook and Adobe Acrobat required, as well as other general office equipment. + Familiar with Eclipse or other automated business operating systems preferred. Working Conditions: This job operates in a professional office environment and various warehouse locations and conditions. This role routinely uses standard office equipment. This role requires working in extreme heat, and extreme cold. Supervisory Responsibilities: No Essential Job Functions: + Processes are continually reviewed for improvement opportunities. Suggestions are implemented. Improvement benefits are recorded and tracked. + Expense variations are managed. Expenses per transaction are managed. + Productivity standards are met or exceeded. + Counter promotions, marketing and operation are effective, making good use of space, and products strategically placed to guide traffic to high impulse items. + Customer needs and expectations are recognized and responded to, maintaining service level required. + Customer returns and credits are processed timely and accurately. + Customer billing and ticket release is timely, accurate and monitored addressing problems as they arise. + Vehicles and equipment used by branch are maintained and improved. + Facility maintenance is planned, timely and appropriate, keeping property and systems in good working order. + Material location is organized and efficient, and information is easily obtained through cooperative staff. + Delivery is timely, efficient and meets customer expectations at an acceptable cost. + Assignment of employees and structure of branch is efficient and consistent with planned staffing levels. + Ensure entire facility provides a safe, efficient and cost-effective distribution environment; changing needs are analyzed and modified to satisfy these needs. + Employees are trained in control requirements. Standards exist and are met. Appropriate records are maintained and reviewed. Checks are executed as required under procedure. + All material and documents, including packing slips, customer orders and returns, freight claims, billing, etc. are processed in a controlled system, identifying and handling any problems fairly with customer and company interest in mind. + All government regulations are in compliance for D.O.T., O.S.H.A, etc. and any subsequent compliances as they occur. Coordinate with Branch Management. + Branch productivity, quality and cost reduction records are maintained and are positive. + Frost is represented with a positive and professional image as company and individual, both on the job and at outside events. Employees are led by example. + Feedback and information on Branch operations is reported openly and accurately to Branch management. + Demonstrates excellent customer service by conducting daily activities, communications and interaction in a cooperative, positive and professional manner. + Assist Branch manager with establish, administering and monitoring branch policies and procedures. CED is an Equal Opportunity Employer - Disability | Veteran Compensation Range: The compensation range for this position is $20 to $22 hourly. Other Compensation: The following additional compensation may be applicable for this position: + Profit Sharing Benefits: Benefits available for this position are: + Insurance - Medical, Dental, Vision Care for full-time positions + Disability Insurance + Life Insurance + 401(k) + Paid Sick Leave + Paid Holidays + Paid Vacation + Dependent Care Flexible Spending Account (FSA) + Teledoc + Paid Pregnancy & New Parent Leave