Introduction to the job

As a Customer Support (CS) EUV & EXE UIR Operational Planner you will be responsible for securing the required resources for the successful execution of all UIR events in the US regions.  Your mission is to create and maintain an optimal manpower plan with a direct positive impact on the work-life-balance of UIR team members. 

Role and responsibilities

Plan, schedule and arrange operations team members to execute UIR projects at customer sites,  in collaboration and alignment with our Veldhoven counterpart planners and local sustaining teams.

Manage a large group of stakeholders to ensure efficient and effective use of resources across the global regions.

Collaborate with stakeholders to minimize gaps and provide solutions.

Monitor and control the progress of the overall planning. Attend and organize relevant meetings and reviews in order to realize the plan.  

Determine manpower gaps of proposed plan changes and escalate manpower gaps to appropriate stakeholders.

Lead manpower planning discussion meetings.

Responsible for maintaining head count and qualifications data.

Accountable for maintaining time-off requests to ensure that schedule data is accurate in Canvas.

Drive for continuous improvement of local planning process.

Manage demand/supply (D&S) planning up to 1 year forecast and making recommendation for hiring and training to ensure capability will meet future demands.

Education and experience

Bachelor's degree in a technical field or equivalent experience.

Minimum 2 years of experience with manpower planning or scheduling.

Minimum 2 years’ experience highly proficient in MS Excel and MS Office.

Minimum 1 year experience in using planning software (Canvas, SAP, Oracle, NetSuite)

Minimum 1 year experience with change and stakeholder management.

Excellent verbal and written language skills in English.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

Must be able to read and interpret data, information, and documents.

Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

Ability to complete assignments with attention to detail and high degree of accuracy.

Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

Result driven-demonstrate ownership and accountability.

Work independently or as part of a team and follow through on assignments with minimal supervision.

Identifies bottlenecks and investigate for all relevant solutions to drive for improvements.

Work independently or as part of a team and follow through on assignments with minimal supervision.

Work according to procedures within the provided timelines.

The work requires commitment and a flexible attitude towards frequent changes in planning and approach. The candidate is able to provide real-time updates on the fly.  

Ability to navigate and maintain focus during ambiguous situations.

Good interpersonal skills and a proven capability to convey matters, both written and verbally, in a clear and precise manner. 

Other information

Legal/export license control (see below)

Expect to travel both domestically and internationally up to 10%.

Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

Occasionally lift and/or move up to 20 pounds.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.