Job Summary

Job Description

What is the opportunity?

The Operational Resilience Manager is responsible for implementing RBC Brewin Dolphin’s OR capability across all business, technology, and functional areas. The role ensures that the firm has an Operational Resilience framework and structure which covers all key business services and defines appropriate risk tolerances. Standards will be regularly reported to Group Board Committee for sign-off and acceptance. This is a permanent position which can be based in London, Newcastle or Edinburgh.

What will you do?

Support resilience culture initiatives and resilience training across RBC WME.

Oversight of alignment to RBC service taxonomy & service catalogues.

Oversight of service mapping process.

Support Service Owners and Pillar Owners to complete service mapping.

Provide guidance and SME input for the Operational Resilience tool.

Support Service Owners and Pillar Owners to complete service resilience threat assessments, including threat management.

Oversight of all pillar resilience evidence and results and development of pillar dashboards. 

Oversight of collation and development of service resilience dashboards.

Drive implementation to regulatory target of 31 March 2025 and beyond.

Manages key business services mapping, producing relevant and appropriate MI and KPIs. Track and communicates KPIs to maintain and improve performance levels and show movement against defined tolerances.

Implements industry standards and development methodologies to continually improve and develop the organisations approach to OR.

Ensure Senior Management and Executives and appropriate Committees and their senior teams are appraised of OR, progress and development.

Form strong relationships with key stakeholders, COO, Risk and Front Office senior teams, to ensure integrated OR planning and delivery.

Represent at appropriate OR external events and forums.

What do you need to succeed?

Must-have

Relevant degree-level qualification.

Experience of complex operational / resilience in a wealth management context

Core leadership experience.

Reporting and analysis: MI and KPI development.

Strong business acumen and sound business knowledge across wealth management: operations; settlements; advice; portfolio management; client service.

Ability to lead & motivate people directly and in a matrix network to effectively ensure high standards of approach to OR.

Experience in Risk reporting and methodologies.

Nice-to-have

Working with C-suite level business executives.

Prior knowledge of RBC policies and procedures.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities.

Opportunities to work with the best in the field.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Flexible working options fully supported.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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Job Skills

Availability Management, Business Continuity and Disaster Recovery (BCDR), Business Oriented, Critical Thinking, Decision Making, Group Problem Solving, IT Service Continuity Management (ITSCM), Teamwork

Additional Job Details

Address:

32 GALLOWGATE:NEWCASTLE UPON TYNE

City:

Newcastle upon Tyne

Country:

United Kingdom

Work hours/week:

35

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-06

Application Deadline:

2025-02-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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