This position requires you to be on-site Monday through Friday at our Springfield location. Due to the nature of the responsibilities, this is not a hybrid role.
The Opportunity:
At MassMutual, we help people secure their future and protect the ones they love. As operations support specialists we do this by being knowledgeable problem solvers and prioritizing needs. We Live Mutual.
As an Operational Support Specialist, you will be responsible for daily office tasks and requests.
The Impact:
Responsible for performing daily office tasks such as filing, recording, maintaining records, running reports, indexing and imaging. Additional responsibilities may include researching, auditing requests, processing work and/or retrieving data or correspondences from files as requested within an appropriate time frame. Supports department and follows organization and department procedures to complete tasks in a timely manner. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The primary role of the Operations Support Specialist is to provide excellent customer service in a dynamic and fast paced environment to our internal and external business partners throughout the life cycle of an insurance policy. Our primary customers are our underwriters, case managers and new business coordinators. The ideal candidate will be trained on a multitude of business deliverables that have direct impact on Life New Business cycle time.
Minimum Qualifications:
High School Diploma / GED/HiSET2+ years of customer service experiencePreferred Qualifications:
Knowledge of/Experience within Insurance industryAvailability to work overtime as needed Excellent communication skills (written and verbal)Experience with Microsoft Office (Excel, Word)Strong problem-solving and time management skillsConfident in adapting to changeDetail-oriented and skilled multi-taskerExperience with quality controlCollege degreeWhat to Expect as Part of MassMutual and the Team
Regular meetings with the Operations Support TeamFocused one-on-one meetings with your managerAccess to mentorship opportunitiesNetworking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource GroupsAccess to learning content on Degreed and other informational platformsYour ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits#LI-JA1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. EEO Statement (Opens in new window)
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $43,400.00-$54,700.00