This position is part of CS EMEA Supply Chain Operations team and a key position for the HP on HP program. HP on HP program’s goal is to deliver support for HP employee and ensure HP employees have required PC equipment. CS EMEA Supply Chain PC department owns the PC com spare parts distribution, in EMEA, for support demand. 

Job specifics/responsibilities:

Ensuring on time shipments to customers

Replenishment of stock locations (target set up and follow up management on stock availability) •    DHL operations/management (Transfer & units’ delivery)

OSSP operations/management (Repair & Refurb, scrap, parts availability, KPI management)

CS SC Reporting & follow up (Reporting, Remote Management Center, DHL/logistic partner)

Operational escalation management (re-repair, repair quality, costs, logistic delay, etc.)

Regional Product Lifecycle Management follow up (New Product Introduction, Last Time Buy)

Execution of unit priority management

E2E managing reconciliation, reimaging, Defective On Arrival processes

 Key deliverables/accountabilities:

E2E regional operational management (Outsourced Service and Support Partner/ DHL/logistic partner DHL)

Flex KPI & performance monitoring (daily, weekly, monthly)

Corrective action planning and follow up

Daily performance & efficiency queries/decisions

Operating CS SC network planning and repair parts availability

Product Lifecycle Management (New Product Introduction, Last Time Buy)/ Remote Management Center management •  Exception case management

Monthly Business Review/Quarterly Business Review participation preparation and support

Education (degree) and professional experience required:

Materials/engineering/logistics degree or equivalent experience

Typically, 3+ years of experience in a supply chain function (e.g. demand planning)

Typically, 0-2 years of direct or indirect people management experience

Other requirements:

Fluent English

Business Knowledge - Knowledge of Support operations, its critical success factors, strategic direction of our products, human and material resources Good analytical skills

Planning and Organization - Department basics, priorities, budgets, schedules, project mgt, business fundamentals, etc.

Personal skills and qualities:

Excellent Communication skills

Leadership - Ability to communicate skillfully and get results through others, to think strategically, promote creative thinking and implement initiatives. 

Independence and ability to work in a team. Ability to effectively interact and develop relationship with HP teams and external partners.

Attention to details

Capability to work with external partners

What do we offer:

A dynamic, diverse, and inclusive work environment within a leading global organization.

Opportunities for professional growth, development, and cross-functional exposure.

The ability to make a tangible impact on HP’s operational performance and customer satisfaction across EMEA.

Additional medical insurance

Life insurance

Additional days paid leave

Food vouchers

Wellness program (incl. sport cards)

Work-life balance support including work from home opportunities

*Please, be aware, this is a temporary (Maternity cover) position.

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

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