Overview This is a hybrid role based in the Malvern, PA office. CubeSmart is currently seeking a Operations Administrator to join our Operations team at our corporate office in Malvern, Pa. The Operations Administrator oversees the strategic planning and implementation of facilities operational programs and services. This role creates and analyzes reports to support multiple Divisions (DVPS, DMS, and store teammates) and provides on-going communication and operational support within multiple Division. Who we are: At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry. CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example. If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you. Responsibilities Looks for ways to streamline work across divisions for consistency, effectiveness, and efficiencies Serves as a trusted resource for Divisional VPs and critical partner in supporting the divisions Directs implementing operational policies and procedures for facilities and ensures consistent standard of operations procedures across divisions using strong follow-up skills Compiles weekly, monthly, and ad hoc reports (such as BVA, discounts, unavailable cubes truck rental usage, etc.) and provides information to multiple Divisional VPs and District Managers Ensures consistency across divisions by writing clear and concise memos, emails, and letters for internal and external audiences Research customer claims, complaints, and/or property damage and coordinates with store and other CubeSmart teammates to ensure timely compliance and resolution of concerns Reviews and tracks customer concerns, and audits for completion and compliance Works regularly with store teammates to make changes in the store point of sale system such as merchandise adjustments, cube attributes, cube conversions, and pricing Completes required workflows and ensures store information is updated and correct in INFO Maintains professional and technical knowledge by attending educational workshops, reviewing professional publication, and establishing personal networks Special projects as assigned Answer store teammate & DM questions and when appropriate, connects them to hCube resources Qualifications Minimum Required Qualifications (including Programs/systems experience) Some college preferred or equivalent work experience 5+ years administrative experience in a fast-paced environment supporting multiple people Superior oral and written communication skills with an ability to communicate with all levels of teammates and business partners Ability to organize work, engage in a variety of tasks simultaneously, and meet established deadlines Ability to perform duties with a sense of urgency, initiative, and minimal supervision Ability to write clear and concise business correspondence Strong computer skills, which includes MS Office (Word, Excel, PowerPoint), Outlook, OneDrive, OneNote, and spreadsheet design Ability to compile and analyze divisional data and provide thoughtful conclusions and recommendations Excellent interpersonal skills and judgement We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity #LI-KM1 #LI-Hybrid