Company Overview: 

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.   Position: Operations Agent   Compensation: $30-$34 per hour   Job Description:  
  
The Operations Agent will manage transportation for a handful of Omni’s key accounts and provide the customer with unmatched service from the initial quote to the delivery. Omni is all about the customer experience, so we have a dedicated operations agent assigned to manage each customer, creating a mutually beneficial relationship. Daily tasks include quoting customers, pulling inventory, booking shipments, tracking and tracing, and invoicing. The Operations Agent can dynamically route to maximize margins on each shipment handled. We work in a team atmosphere, so all operators are cross trained in customer accounts. The sales team, warehouse staff, and operators work together to meet our customer’s ever-changing and evolving needs.   Core Responsibilities & Duties: Plan, quote, enter, direct, and monitor domestic shipments  Ensure all customer instructions are entered into the system  Ensure necessary shipment milestones are present and in correct order  Work with operations team to determine routing for required service level   Negotiating rates with vendors and request spot quotes  Accruing vendor costs and working to revolve any variances  Sending invoices to the customers  Ensure freight and documentation meets security, TSA, and company compliance programs  Track and monitor entire process of cargo movement and keep customers up to date on movement details   Other duties as assigned Job Requirements & Qualifications: Five (5) years domestic freight forwarding operations or account management experience preferred  Computer skills including Microsoft Office products including Word, Excel, Outlook, etc.  Strong attention to detail and ability to handle high volume of transactions  Ability to multitask and work well under pressure  Strong verbal and written communication skills  Ability to coordinate efforts with other organizations   Strong problem-solving skills  Team oriented 

What We Offer:

Competitive base salary Paid time off within the first year of employment, sick time and holidays Company provided life insurance Health, vision, and dental insurance options Commuter benefit plan Optional supplemental life insurance 401(k) A great place to work with a terrific culture

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