Company Overview:  

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.   Position: Operations Agent   Job Description:   
   
The Operations Agent will manage transportation for a handful of Omni’s key accounts and provide the customer with unmatched service from the initial quote to the delivery. Omni is all about the customer experience, so we have a dedicated operations agent assigned to manage each customer, creating a mutually beneficial relationship. Daily tasks include quoting customers, pulling inventory, booking shipments, tracking and tracing, and invoicing. The Operations Agent can dynamically route to maximize margins on each shipment handled. We work in a team atmosphere, so all operators are cross trained in customer accounts. The sales team, warehouse staff, and operators work together to meet our customer’s ever-changing and evolving needs.   Core Responsibilities & Duties: Build and enhance customer satisfaction to continuously develop Omni Logistics as a preferred service provider and industry leader Become an integral part of Omni’s Operations team, work with other teams by interfacing and collaborating with internal and external stakeholders, establishing strong working relationships, and driving the continued growth of the organization Ensure adherence to procedures while handling external customer requests such as order status and follow up, expediting, shipping, and product receipt Contribute towards various non-routine responsibilities, projects, and company growth initiatives Take part in applicable on-going training sessions and continuous process improvement programs and participate in periodic testing and performance evaluations Ensure all customer instructions are entered into the shipment in the system so other departments are aware and ensure they are adhered to Ensure necessary shipment milestones are present and in correct order. Work with Customer Service to determine routing Linehaul Carrier or Delivery Agent for required service level and requirements Negotiating rates with vendors and request spot quotes Accruing vendor costs and working to revolve any variances Ensure freight and documentation is properly handled based on security, TSA and company compliance programs Track and monitor the entire process of cargo movement and keep customers up to date on movement details based on their expectations Other duties as assigned  Job Requirements & Qualifications: Bachelor’s degree in business or related field, or equivalent years of experience  Individuals must have 1-2 years of experience in an operation preferably routing, warehousing, operational accounting, process planning, or management position, and in a logistics or freight forwarding setting PC proficient with a comprehensive understanding of Microsoft Office applications and ability to learn company’s TMS and WMS systems Strong organizational skills Ability to multitask and react well under pressure Strong communication skills both verbal and written Ability to identify and resolve problems in a timely manner Must be team oriented and foster the same environment

What We Offer:

Competitive base salary Paid time off within the first year of employment, sick time and holidays Company provided life insurance Health, vision, and dental insurance options Commuter benefit plan Optional supplemental life insurance 401(k) A great place to work with a terrific culture

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