Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Operation Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operating systemTrack and trace shipment files as requiredUse Workflows on daily basisEnsure timely delivery of freight to customers for shipmentsEnsure documents are timely sent to customer or broker for customs purposesEnsure accurate and timely client and Service Providers billingInteract with our customers in arranging their international shipments, meeting customer service standardsContribute to maintain strong relationships with service providers (ocean carriers, airlines, trucking companies etc.)Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.Understand department process flow, constantly looking for areas of improved efficiencyEnsure all customers' standard operating procedures are followed and updatedMeet KPI standards, as per the company proceduresOverseas communications, timely responses to emails and requests (internal and external)

 

Qualifications

 

6 months to 1 year related experience and/or training; or equivalent combination of education and experienceUnderstanding of air & ocean documentation process a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsGood computer skills (Excel, Word, PowerPoint)Any certification i.e. IATA, Customs B Licence, Foreign Trade Training Programs would be preferableFluent in English

Reporting Structure

Operations Lead Agent, Supervisor and Manager