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Job Category
Operations
Job Details
About Salesforce
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Salesforce is looking for an experienced Analyst for our CSG ProServ Subcontracting Team team to support and transform our subcontract operations processes and tools. The candidate will work with Customer Success Group (“CSG”) operations, Procurement, Professional Services (i.e. Project Managers, Delivery Leaders, etc.), Finance, and our Shared Services teams to source and staff qualified partner candidates to deliver professional services for sold Salesforce projects and programs. This requires new partner onboarding, vendor management, sourcing qualified resources, and managing all back-office systems and processes to support the teams. This candidate should also be comfortable supporting out-of-the-box and custom tools, generating Salesforce reports and dashboards, and have an advanced knowledge of Microsoft Suite of products.
Key Accountabilities (Impact)
Act as a strategic advisor to the business in the region, working closely with Account Partners and Regional Delivery Managers, as well as Operations Leadership, to provide guidance based on business intelligence and knowledge of the regionWork closely with our Partner ecosystem to onboard new partners and develop/maintain good working relationships.Demonstrate proven success in making the organization’s strategic staffing decisionsWork closely with internal resourcing and monitor, validate, and route Staffing Contractor resource requests to preferred suppliers with a focus on securing suitable resources and meeting compliance requirements as requiredCoordinate/schedule resource interviews with Partners and project teamsAttend weekly forecasting/staffing calls with Internal Staffing Resource Managers and Global Delivery teamsSupport ad-hoc activities and Global initiativesSupport with subcontractor timecard tracking, PO/work order generation, assignment maintenance and back-end operations supportDrive improvement projects on a suite of existing applications and tools, including issue identification, data management, and reportingUnderstand how Salesforce tools work, can be configured, and optimizedIdentify issues within existing tools and processesFind and evaluate new tools and provide suggestions to the teamCollaborate with Operations, CSG Professional Services, Sales, and Leadership to identify and implement innovative solutions to increase process efficiencyCapture the strategic, operational, and tactical business process goals & objectivesPerform business process assessment of the current state - including technology, experience, business and dataIdentify and optimize the true drivers of financial performance, productivity, customer engagement, and other metricsApply a structured business process architecture approach and methodology for capturing the key views of the enterpriseDesign the future state business process architecture to drive the maximum user experience, productivity, and value – to include process flow diagrams, heat maps, data flow diagramsExperience working in a fast-paced operational role, with the ability to manage ambiguity, changing priorities, and remain focused on delivering excellent resultsAnalyze Salesforce data and generate reports in Salesforce and ExcelUnderstand the underlying data architecture supporting CSG and how to use it to report on business performanceUnderstand the critical KPIs that drive CSGDesign innovative reporting solutions to measure KPI performanceUnderstand the evolving needs of the business to anticipate and deliver new reports to drive additional business valueParticipate in partner Business reviews
Basic Requirements
4+ years of related experience with a Bachelor's Degree and/or business operations experience, with a focus on excellent numeracy skills, services tools, process automation, and/or continuous process improvementStrong analytical skills and ability to learn/develop new reporting toolsFamiliarity with CRM and data managementStrong communication skills, both written and verbalAbility to effectively develop and present materials that are appropriate for the audienceTeam player able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensusStrong situational analysis, negotiation, and decision-making abilitiesAbility to multi-task while managing deadlines, perform well under pressure, work independently and as a part of a global teamAbility to clearly follow processes and procedures and make priority decisionsDetail and quality-oriented with the desire to quickly learn new concepts, business models, and technologiesCollaborative; extremely customer-service and team-oriented, especially in a fast-paced and rapidly developing business environment; ability to stay focused
Working conditions
Office Flex role - Bangalore officeAbility to work with many and sometimes difficult stakeholders under tight deadlines
Direct reports
None
Accommodations
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