Do you have experience providing technical know-how of end-to-end systems and processes? Are you comfortable dealing with complex billing issues while demonstrating problem solving, negotiation, and analytical skills? This position is perfect for you.

Reporting to the Manager, Billing Operations, this position is accountable for providing end-to-end system and data expertise within the Information Technology (IT) organization, including providing billing investigation and exception management in support of the ATCO energy organization. As part of the Operations and Systems Support team, you have an interest in developing an in-depth understanding of the systems and associated integrations. In addition to your system expertise, you have a proactive mindset with a curious nature to investigate and resolve customer impacting billing issues. As a team member, you thrive in a high performing and collaborative environment that delivers exceptional support to our Customer Care Center and their interactions with customers. As an Operations Analyst, you provide accurate and timely invoice validation and payment verification. You exercise determination in positioning yourself as a results-driven team member with the ability to take initiative and ownership of issues and tasks that require a resolution champion.

Always there. Anywhere. That’s us! A team committed to delivering inspired solutions for a better world. We care for our communities and each other, and we are committed to showing up for those who need us. We value and encourage diversity, and we have the courage to do the right thing, even when it’s hard. 

What Else You Get To Do

Learn, as directed, specific vendor operating, configuring & custom scripting documentation. Act as a system support resource for new products, services enhancements, system enhancements and technology projects.  Ensure all system changes adhere to software development lifecycle principles including SIT, UAT, and elevation to production.  Participate in and assist with facilitating planning sessions with project teams to ensure the delivery of features and functionality according to business and technical specifications.  Respond to various enquiries from internal team members regarding billing procedures and internal control policies pertaining to ATCOenergy billing. Provide functional support to stakeholders as a billing subject matter expert. Responsible for investigating and resolving customer billing issues and escalations. Provide technical advice to the Customer Care Center Work with SQL queries to gather necessary information and resolve billing issues to ensure customer needs are met. Monitor, troubleshoot and resolve tasks, work queues and reports associated with billing lifecycle management. Conduct internal business analysis as required in support of achieving business unit results.

Who You Are: 

Degree or Diploma in Information Technology (IT), a related field from a recognized educational institution or equivalent experience.  Working knowledge of Salesforce, Visual Studio, databases, Microsoft (MS) Excel & cloud-based applications is an asset.  Familiarity with the Salesforce suite of products and other Software as a Service application. Experience with MS Office and more specifically MS Excel for analytical purposes.  Ability to consolidate and manipulate large volumes of data, identify trends and make recommendations to improve the customer experience. Experience with SQL queries and understanding database structure is considered an asset. Ability to develop professional relationships across the organization and establish yourself as a billing subject matter expert. Experience in utility billing – specifically the Alberta energy market would be considered an asset.

What We Offer: 

A culture based on caring, integrity, agility, collaboration, and striving for excellence Competitive compensation  Flex benefits  Tuition assistance program  Training and mentorship programs  Charitable donation matching

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.  Successful candidates may be required to complete a criminal background check and others screening as needed for the position.

Canadian Utilities is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com.  
At ATCO, we support a diverse and inclusive environment that values the contributions and perspectives of everyone on the ATCO team. We believe the ATCO team is the foundation of our business and our most valuable asset across our global operations. Without each team members’ unique skills, strengths, and knowledge, we simply wouldn’t be able to achieve our fundamental vision of delivering life’s essential services to our customers around the world. 
ATCO is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.