Operations Analyst (Global Payment Operations TFX Wire) Charlotte, North Carolina **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The **Global Payment Operations (GPO)** organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team. You will be an **Inbound Call Center Customer Service Rep** receiving multiple Foreign Currency Wirecalls throughout the day. Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 40+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. **Required Qualifications:** + Must have strong inbound call center work experience in a fast pace environment. + Experience receiving at least 40+ Foreign Currency Wire calls throughout the business day, + Exceptional Customer Service experience and excellent oral and written communication skills + Typing and Data entry experience + Excellent time management and prioritization skills, with ability to meet deadlines under pressure + Experience with working independently and on teams + Experienced with Microsoft Office Suite, especially Excel + Experienced with managing multiple priorities and multi tasks + **_Hours: 1st shift: 9-6pm. WFH: Twice a week after training._** + **_Training: 4-5 weeks, 9-5:30pm._** **Desired Qualifications:** + Expert level Excel experience + Working knowledge of payment investigations system + ​Electronic Wiring andFinancial industry experience + Business, Finance, Accounting, Economics, or similar major preferred **Skills:** + Attention to Detail + Customer and Client Focus + Monitoring, Surveillance, and Testing + Process Performance Management + Research + Adaptability + Business Analytics + Critical Thinking + Reporting + Written Communications + Data Management + Policies, Procedures, and Guidelines Management + Process Design + Process Effectiveness + Strategic Thinking **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.