Kforce has a client in Cincinnati, OH that is seeking a Level 1 Operations Analyst to join their team on a 12-month contract basis. This role is hybrid now, but it is subject to change. This is a 12-month contract only with the potential to renew. The Operations Analyst will work in a team environment to execute and monitor pre-scripted processes. These processes perform the tasks required to replace the in store routers. Responsibilities: * Monitor multiple daily conversions simultaneously and perform pre-install network health checks * May interact with multiple application teams, division personnel, Support Center technicians, on-site third party technicians performing the conversion and operations team members * Perform pre-conversion checking and remediation work * Provide day-to-day technical supervision, high level support in multiple locations, and at all hours * Deliver usage/performance reports development and distribution, interfacing to enterprise processes such as incident, problem and change management, job scheduling, system automation, and analysis as assigned by management * Execute and monitor distributed network infrastructure upgrade processes * Monitor and respond to incidents during the distributed network infrastructure upgrades * Log and report distributed network infrastructure support activities * Follow processes and procedures to ensure distributed network infrastructure upgrades are precisely executed * Partner with cross functional teams on support initiatives * Support and maintain upgraded infrastructure solutions utilizing required tools and technologies