Operations Analyst - US Wire Investigations Richmond, Virginia;Scranton, Pennsylvania **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Regulatory Wire Investigations** are conducted by financial institutions and law enforcement to detect / monitor unusual activity, such as large transactions, or patterns of transactions, combine with Handling Know Your Customer Inquiries Pertaining to Internal or External Customers, Handling Regulatory and POP (purpose of payment)Inquiries. Investigatorreviews the incoming request and inputs case-specific detail into all required fields in GIN system. The US Regulatory Investigations team reviews queries from other Financial Institutions utilizes SWIFT to communicate between financial institutions with a goal to relay required information to allow the wire to reach its destination. The **Operations Analyst** is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. **Reminder: This is NOT a phone customer service type role, it is solely working on the computer conducting transactional work for the team. This is why it is a necessity to have work experience using various systems/applications simultaneously throughout the workday.** **Responsibilities:** + Assists with coordination of implementation for products, services, and operational solutions + Supports the design, documentation, implementation, and monitoring of new products and services + Provides guidance regarding procedural, technical, and operational changes + Expands business products knowledge within operations environment + Builds network by developing relationships with partners and teammates + Inspects data to identify issues and trends + Collects and interprets data to validate operational processes **Required Skills:** + Must have at least 1 year of Wire Transactional work experience in the industry. + This is Must be able to Multitask using various systems/applications as well as different tasks at different times. + Strong ability to work both independently and collaboratively. + Excellentcommunication/organizationalskills + Proficient work experience with Microsoft Office Suite, especially Excel. + **_Hours: M-F: 8-5pm EST or 9-6pm EST._** + **_Work week: 1st shift: Hybrid: 3 days in the office and 2 days WFH. Must be in the office on Wednesdays, no exceptions._** + **_Training will be provided._** **Desired Skills:** + Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions. **Skills:** + Attention to Detail + Customer and Client Focus + Monitoring, Surveillance, and Testing + Process Performance Management + Research + Adaptability + Business Analytics + Critical Thinking + Reporting + Written Communications + Data Management + Policies, Procedures, and Guidelines Management + Process Design + Process Effectiveness + Strategic Thinking **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.