Some careers grow faster than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.

We are currently seeking an ambitious individual to join our team in the role ofOperations and Control Managerworking together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities:

The role holder will be required to assess the effectiveness of controls relating to sales channel risks and identifying and raising issues where control gaps lead to material unaddressed risks.The jobholder will be responsible for establishing and managing the overall sales channels operation and control of WPB business, that is in providing independent oversight, challenging and advising management, and ensuring the effectiveness, quality and robustness of WPB internal controls in place, with emphasis on all the quality standards, within our WPB Business.The role holder is to act as the first line of defence in Distribution channel that is aligned to all control procedures and control requirements.The role holder has oversight over all the sales channels internal controls in line with risk appetite and any regulatory and Group Standards / Policy requirements.Job Holder will be tasked to sampling checks to be carried out, to provide an additional line of defence for conduct risk. This includes audit findings. Recommendations to be provided where warranted.The jobholder also to proactive analysing, define and providing improvisation in the branch operation best practices, control and prevention measures.

Some careers grow faster than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.

We are currently seeking an ambitious individual to join our team in the role ofOperations and Control Managerworking together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities:

The role holder will be required to assess the effectiveness of controls relating to sales channel risks and identifying and raising issues where control gaps lead to material unaddressed risks.The jobholder will be responsible for establishing and managing the overall sales channels operation and control of WPB business, that is in providing independent oversight, challenging and advising management, and ensuring the effectiveness, quality and robustness of WPB internal controls in place, with emphasis on all the quality standards, within our WPB Business.The role holder is to act as the first line of defence in Distribution channel that is aligned to all control procedures and control requirements.The role holder has oversight over all the sales channels internal controls in line with risk appetite and any regulatory and Group Standards / Policy requirements.Job Holder will be tasked to sampling checks to be carried out, to provide an additional line of defence for conduct risk. This includes audit findings. Recommendations to be provided where warranted.The jobholder also to proactive analysing, define and providing improvisation in the branch operation best practices, control and prevention measures.Bachelor Degree in Business or related field desired but not necessary dependent upon prevailing market conditions.At least 5 years of relevant Management experience in financial services and/or call centre operations is desired but not necessary dependent upon prevailing market.Appropriate local certifications for Sales/Risk roles.Qualification in Financial Planning (preferably).Knowledge of compliance process and procedures or similar experience.Comprehensive knowledge of financial Services / industry / products / regulation.Ability to make important decisions and take decisive actions.Communicate at all levels with confidence (written verbal).Good working knowledge of HSBC and the IWPB business including relevant sales and risk systems.Comprehensive knowledge and understanding of HSBC Sales Quality Standards and Sales Procedures and application in a holistic planning approach.Good organisational and coaching skills.Ability to understand urgency and prioritisation when required.

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad

Bachelor Degree in Business or related field desired but not necessary dependent upon prevailing market conditions.At least 5 years of relevant Management experience in financial services and/or call centre operations is desired but not necessary dependent upon prevailing market.Appropriate local certifications for Sales/Risk roles.Qualification in Financial Planning (preferably).Knowledge of compliance process and procedures or similar experience.Comprehensive knowledge of financial Services / industry / products / regulation.Ability to make important decisions and take decisive actions.Communicate at all levels with confidence (written verbal).Good working knowledge of HSBC and the IWPB business including relevant sales and risk systems.Comprehensive knowledge and understanding of HSBC Sales Quality Standards and Sales Procedures and application in a holistic planning approach.Good organisational and coaching skills.Ability to understand urgency and prioritisation when required.

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad