# Operations and Processes Manager, Brussels We're looking for an **Operations and Processes Manager** to join our team in Brussels. In this role, you'll be instrumental in shaping our operational strategy, driving key projects from start to finish, and using data to make smart, impactful decisions. If you're a proactive problem-solver with a knack for process improvement and a passion for turning data into action, we want to hear from you. ## What You'll Do - **Operations & Process Management:** You'll contribute to our operational strategy and roadmap, identifying opportunities to improve our business verticals and tracking performance to ensure we're on the right path. - **Process & Tool Creation:** You will design and implement processes and tools for our customers, partners (couriers, restaurants), and field teams. This could involve anything from automating communication campaigns and building fraud-fighting rules to optimizing onboarding and developing new partnerships. - **Project Management:** You will own projects from the initial idea through to final implementation, defining and tracking key performance indicators (KPIs) along the way. You’ll work with various teams across Europe, the Middle East, and Africa (EMEA) and around the world, ensuring projects are executed quickly while upholding high standards. - **Data Analysis:** Using your analytical skills, you will independently create analyses and dashboards to measure the success of your projects and initiatives. - **Stakeholder Management:** You'll collaborate with a wide range of cross-functional teams, including Commercial, Finance, Product, and Legal, to ensure consistent focus and alignment on key projects. ## What We're Looking For - **Experience:** 2-4+ years of experience in a fast-paced environment such as a startup, strategy consulting, or operations management. - **Data-Driven Mindset:** You should have a data-driven approach to decision-making and strong business judgment. **Excel modeling is required, and SQL knowledge is a plus.** - **Problem-Solving:** Proven ability to solve complex problems and propose high-impact solutions, seeing projects through from end to end. - **Execution:** Experience in leading process and performance improvements by using data and insights. You should be a self-starter who can quickly identify and implement solutions for both short-term and long-term operational challenges. - **Communication:** Exceptional written and verbal communication skills in **English and either French or Dutch**. You must be comfortable presenting to a diverse group of stakeholders in a rapidly changing environment. Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend Tuesdays, Wednesdays, and Thursdays in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).