**Job Opportunity: Operations Assistant/Customer Service Representative (CSR)**

Bayhill Equine is looking for a full-time Operations Assistant/Customer Service Representative (CSR) to join our team! We are a small, sports medicine specialized, fully ambulatory practice serving the San Francisco Peninsula. In this position, you will work closely with the practice manager to ensure our doctors have the support they need while also fulfilling a customer service role.

**Position Details:**

- **Type:** Full-time

- **Schedule:** Monday through Friday, 8:30 AM – 4:30 PM

- **Experience Required:** 1-2 years in customer service within the veterinary field; equine experience preferred.

- **Compensation:** The base hourly rate for this position is $26 - $28. Pay is determined by factors such as work location, job-related skills, experience, and relevant education or training.

**Key Responsibilities:**

- Answer phone calls and correspond with clients in a friendly and compassionate manner.

- Schedule appointments efficiently.

- Process payments accurately.

- Update and maintain client and patient records.

- Monitor inventory, including turnover, stocking, expiration dates, monthly adjustments, and quarterly counts.

- Assist with equipment maintenance and routine cleaning.

- Help manage company vehicles, including servicing, routine cleaning, inventory organization, and repairs.

- Ensure lab supplies are stocked and follow up on test results.

- Assist with scheduling and communication for vaccine clinics.

- Support accounts receivable collection efforts.

- Provide assistance to the practice manager as needed.

**Minimum Qualifications:**

- 1-2 years of customer service experience in the veterinary field.

- Excellent interpersonal and communication skills with a strong willingness to work as part of a collaborative team.

- Equine experience is a plus, but not required.

If you are a highly organized, detail-oriented team player who is passionate about providing excellent customer service, we encourage you to apply!

**About National Veterinary Associates (NVA):**

NVA is a leading global pet care organization united by a love for animals and the people who care for them. Our community consists of approximately 1,400 premier locations, primarily general practice veterinary hospitals, along with equine hospitals and pet resorts. We are also part of Ethos Veterinary Health, which includes 145 world-class specialty and emergency hospitals. Together, we maintain a culture of compassion and innovation, committed to delivering exceptional veterinary care. For more information, please visit www.nva.com.

**Benefits:**

NVA provides a comprehensive benefits program, including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for eligible employees.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disability status, or genetic information. In compliance with the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and other local hiring regulations, we will consider all qualified applicants, including those with arrest and conviction records, in accordance with applicable regulations.