Work Type - 12 months Fixed Term Contract

This Operations Associate role has a primary purpose to support the configuration of Creditworks platforms for Equifax Customers. In addition, support for our customers in answering queries, managing incidents and providing basic troubleshooting will also be a core responsibility.

What you’ll do

Implementation of new platforms and platform changes through configuration of Creditworks settings Supporting customers through the project implementation including documentation, UAT and go-live Answering customer phone calls and emails about basic support queries and incidents/troubleshooting Working with internal stakeholders to support process change and improvement

What experience you need 

Experience supporting customers in the financial services sectorPhone and email based support roleWorking with multiple stakeholders to support a shared business objective Working with multiple applications/software solutions

What could set you apart

Experience supporting projectsDocumentation of new and existing processesKnowledge of the trade credit industry

Primary Location:

AUS-Sydney-Blue-Street

Function:

Function - Customer Service

Schedule:

Full time