About Flexport: 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

The role of the Global Operations Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Adaptive Responsibilities:

You will help build and implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing on opportunities to realize optimal efficiency and productivity. You will empower Account Management by participating in feedback loops to ensure client needs are met. You will use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness. You will act as a consultant to your regional team, product & engineering and the operations excellence team on ocean supply chain operations.

Scope of Duties:

Supplier Onboarding

Initiate communication with new suppliers to introduce the platform Provide onboarding materials and instructions for platform access Offer support and address supplier inquiries during the onboarding phase Gather supplier feedback to improve the onboarding process

Client System Maintenance

Regularly update and verify client data in the management system for accuracy Perform routine checks and audits to ensure system integrity Continuously improve system processes to enhance data management efficiency

Client Allocation Management

Managing client-level allocation and pre-planning Overseeing BCO client's allocation management and assignment Addressing client expectations and handling escalations related to allocations Timely shipment troubleshooting and exception escalation / handling Work intimately with the Flexport account management team, planning team and operations team to ensure an effective end-to-end export process.

General Duties

Coach junior specialists on the daily job.  Assist Sr. Associate on new business/process implementation, new projects and new tasks.  Support internal and external clients to make the best decision with your expertise; Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service. Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance. Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need:

Experience:

BA/BS degree  Minimum 2 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)

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Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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