Ankura is a team of excellence founded on innovation and growth.

Role Overview:

The Operations & Workplace Services (OWS) Team provides operations, business services and workplace services to senior professionals and employees supporting the daily management of the business and local office.  Working within a global team, OWS team creates a sense of community while driving operational excellence, providing office support, administering processes and systems, supporting projects, and assisting in the overall efforts to ensure efficient service delivery for the firm and its clients. 

The Operations Associate role is an exempt position based in Dallas, TX. This role will require being in the office 4 days a week with flexibility for remote work on Fridays though occasionally being onsite on Fridays will be needed.

Responsibilities:

Create an environment of service for Ankura employees, anticipate needs and provide support to allow senior professionals to be more efficient and effective

Effectively use technology applications and resources to support the client service delivery and related activities of the company’s personnel, including firm-wide and practice-specific tools, processes, and databases (e.g. Workday, Salesforce)

Draft and edit presentations, business correspondence and Expert (Technical) Reports, ensuring grammar, spelling, punctuation, and formatting (e.g., footnote protocols) are accurate and engaging

Perform effective and proactive calendar management including scheduling and prioritizing appointments, ensure meetings, deadlines, presentations, and other duties are completed efficiently by senior professionals

Position oneself as a knowledge resource and support the integration of new employees and training of others

Maintain, retrieve, and secure working documentation as requested on appropriate file repositories, in accordance with current records management policy, procedures and best practices

Assist with weekly time and expense reports in accordance with policies and client requirements; resolve auditor inquiries as needed

Support production requests including, copying, printing, faxing, binding, and shipping

Conduct information and internet research, as needed

Place supply orders and manage inventory, as required

Coordinate domestic and international travel arrangements, including passports and visas, maintain travel profiles, respond to last minute itinerary changes (i.e. flights, car, hotel), map or provide directions, and coordinate associated communications with project teams

Maintain contacts and distribution lists, as needed

Facilitate engagement intake and contract administration processes

Partner with other departments to improve business operations

Requirements:

Associates degree in a related discipline. Bachelor's degree in Business related field preferred.

Minimum 2 years of experience.

Prior experience in a professional services environment is highly desirable.

Highly proficient in technology, especially Microsoft Office resources (e.g. Outlook, Calendar, SharePoint, Teams) and applications (e.g. Excel, PowerPoint, Word)

Critical thinking skills and initiative to proactively address issues, identify and solve areas of business process improvement

Professional presence

Strong verbal and written communication skills with an attention to detail

Business acumen, an interest in learning more about the company and its clients, a desire to understanding how duties impact related groups, and motivation for self-development

Ability to work well under pressure and with minimal supervision

Well-developed and professional interpersonal skills, with an ability to interact effectively with people at varying levels of the company

Strong organizational and time management skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and accuracy

Highly resourceful team-player, with the ability to be extremely effective working independently and with direction

Demonstrated proactive approaches to problem-solving with strong decision-making capability

Effective communication skills, both verbal and written

Proven ability to establish, build and maintain relationships with peers, client service delivery professionals and leadership

Ability to handle confidential and sensitive information with appropriate discretion

Seeks to achieve challenging business goals and meet deadlines in a fast-paced environment with competing demands

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Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.