Job Summary

Job Description

What is the opportunity?

As an Operations Associate II, you will be the dedicated for the Account Transfers team. The primary purpose for this position is to provide processing and customer service support for exception-based complex Operation’s processes. You will review, verify, and record data into technology systems supporting department processes.

If you have exceptional problem solving skills, enjoy fast paced challenging work, and are looking for the next step in your career, we want to hear from you!

What will you do?

Provide accurate processing support for standardized and/or manual processes within a specific Operations department. Accurately review, verify and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refer to department manuals for instructions and task assignments for the specific roleLiaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participantsAddress escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department proceduresReduce risk by suggesting process changes or modifications as appropriatePerform other duties and responsibilities as assigned

What do you need to succeed?

Must-have

4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experienceDemonstrated ability to learn and adapt to change, strong analytical skills required to support by researching, analyzing and solving problemsAbility to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentialityExceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and managementHaving Microsoft-based software product skills including Word, Excel, Outlook, and Access

Nice-to-have

4-year degree from an accredited university in business, finance or related field1+ year business, finance, customer service and/or accounting/bookkeeping experiencePrevious experience in the securities, banking or finance industry preferred

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilities  Access to a variety of job opportunities across business

WMUS

Job Skills

Active Learning, Adaptability, Communication, Critical Thinking, Customer Service, Microsoft Excel, Multitasking, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-11-08

Application Deadline:

2024-11-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.