Job Summary

Job Description

What is the opportunity?

As an Operations Associate II, you will be the dedicated resource for the new Document Processing team. Your ability to adapt and extraordinary critical thinking skills will be instrumental in providing support for the implementation of the AOS platform. With the Document Processing team, you will have the opportunity to learn and grow new skills, develop your career and do work that matters in an ever-evolving environment.

If you have exceptional attention to detail, enjoy fast paced challenging work, and are looking for the next step in your career, we want to hear from you!

What will you do?

Provide second to none customer service to our clients via email and phone interactionsProcess requests via Salesforce, Workflow and AOS DocupaceSupport Account Servicing requests (VISA, checking, and TOD setup)Complete daily reports that support Document Processing and Account Services

What do you need to succeed?

Must-have

4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experienceDemonstrated ability to learn new technology, critical thinking skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processesAbility to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentialityExceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and managementProficient computer skills in Microsoft-based software products including Word, Excel, Outlook, and Access

Nice-to-have

Experience within the document reviewPrevious experience in the securities, banking or finance industry preferredAbility to integrate Excel and Access databases into daily workKnowledge on Broadridge is preferred

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilities  Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-10-08

Application Deadline:

2024-11-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.