Job Summary

Job Description

What is the opportunity?

The primary purpose for this position is to perform daily oversight on complex processes, provide analysis, and customer service support for exception-based complex and/or highly specialized Operation’s processes. Incumbent will review, verify, and record data into technology systems supporting department processes. In addition, incumbent will research, resolve, or secure requested information for other Operation’s areas, RBC Business Units, external customers or industry participants.

What will you do?

Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role.Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.Reduce risk or increase efficiencies by suggesting process changes and system modifications.Provide accurate analysis and processing support for manual, exception-based complex, and/or highly specialized processes within a specific Operations department.  Accurately review, verify and/or record data in technology support department processes.Train and act as a resource for other Operation’s team members. 

What do you need to succeed?

Must-have

4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 2 years of job-related experience1+ year business, finance, customer service and/or accounting/bookkeeping experience.Ability to communicate effectively, both verbally and in writingAbility to demonstrate strong analytical, mathematical, exception-based processing skillsAbility to handle multiple priorities in a fast paced and deadline driven environmentAbility to understand and meet business daily support needs on an ongoing basisAbility to work efficiently and accurately on exception based complex and/or highly specialized processes with minimal supervisionAbility to work independently and within a team environmentAbility to work well and maintain composure under pressureDemonstrated self-directedness in researching, analyzing, and solving problemsProficient computer skills in Windows-based software products including Word, Excel and OutlookProven ability to effectively deal with difficult people, situations and/or conflictStrong customer service, organizational skills, attention to detail and confidentialityExperience with Broadridge programs, CDS/DTC Settlement Systems

Nice to Have

Canadian Securities Course is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Job Skills

Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-21

Application Deadline:

2025-01-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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