Job Summary

Job Description

What is the opportunity?

As an Operations Associate III within the Alternative Investments department, you will be a key member of the dynamic team facilitating transactions for our field groups and reconciling client positions and payments. You will provide processing and customer services support for manual, exception-based and highly specialized processes by communicating and interfacing with third party product companies to facilitate transactions for our clients. Alternative Investments is a dynamic, evolving, and growing part of the industry that offers a unique opportunity to be part of a progressive and dynamic work environment.

What will you do?

Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role

Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures

Reduce risk or increase efficiencies by suggesting process changes and system modifications Participate in testing and implementation of new systems and processes as required

Train and act as a resource for other Operation’s team members

Perform other duties and responsibilities as assigned

What do you need to succeed?

Must-have

4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 2 years of job-related experience

Effective problem identification, analytical, and resolution skills along with proficient computer skills in Microsoft-based software products. Effective exceptions based processing skills

Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail

Ability to handle multiple priorities in a fast-paced and deadline driven environment

Nice-to-have

4-year degree from an accredited university in business, finance or related field

1+ year business, finance, customer service and/or accounting/bookkeeping experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Flexible work/life balance options

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities  

Access to a variety of job opportunities across business

What do you need to succeed?

Must-have

Effective problem identification, analytical, and resolution skills along with computer skills in Microsoft-based software products

Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail

Ability to think and reason critically, high attention to detail, autonomous in handling the given assignment and has high level of accountability

Nice-to-have

4 year degree from an accredited university

3 to 5 years of experience in a finance firm or wealth management environment

Collaborative and Teamwork

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care on about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilities  Access to a variety of job opportunities across business

Job Skills

Communication, Computer Literacy, Critical Thinking, Customer Service, Detail-Oriented, Group Problem Solving

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-09-18

Application Deadline:

2024-09-24

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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