At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

The Operations Business Specialist is a key member of the Operations Team supporting initiatives with system enhancement contributing to Operational efficiency, cost reduction, digital transformation, and systems issue resolution. He/She will work closely with the Operations’ business units and other departments to ensure integrity of the Operations’ key systems and processes, closing gaps and ensuring controls are effective and satisfactory. As Operations Business Specialist, he/she oversees the delivery of a complete and accurate end to end solution to initiatives and production issues. As a Senior support function, he/she will also proactively lead the resolution of all production issues under his/her assigned processes/journey (LBAC), and functions.

Roles and Responsibilities:

Support the Operations’ business units in identifying process & system improvements by translating these into business requirements and user specifications. Perform business impact analysis based on enhancement requirements to check impacted processes, systems, and transactions. Manage scope and secure sign-off from key stakeholders.Assist the Operations’ business units in the completion of the Risk and Compliance requirements for project documentation (RCAT).Serve as the technical liaison between Operations business units and IT by communicating the business requirements and user specifications mandated by Operations thru the BRD walkthrough. Ensure project timelines are aligned with established business priorities.Help the business units review the User Test Plan, including UAT test conditions and scripts to ensure alignment with business and user requirements. See to it that regression testing is incorporated and end to end testing is covered.Assist the business units in monitoring progress of User Acceptance Testing (UAT). Monitor and report issues to stakeholders that may impact delivery timelines & cost.Report project deficiencies and organize resources to determine action plans to resolve issues. Report and escalate for support to the Project Team when there are forecasted delays in the delivery.Assist the training team in the documentation of procedures and guidelines as impacted by the enhancement, especially those which has effect on customer servicing, and back-end processing. Conduct T3 training for trainers. Ensures timely release of System Enhancement Advisory to impacted stakeholders.Monitor project status from initiation until post implementation thru regular team reporting. Assist in the regular tracking of project benefits for ITPC reporting as needed.Lead resolution of reported production issues in Operations as assigned when issues occur. Perform other responsibilities and duties periodically assigned by the immediate supervisor to help contribute to meeting operational requirements/KPIs.

Other Critical Responsibilities:

Lead/Facilitate Weekly Huddle sessions of Ops BAs and provide weekly project updates to stakeholders.Perform 2nd level review of critical/complex BRDs, which require end to end business process/systems analysis (from Buy to Claims).Help mentor the Ops Business Analysts on other projects Act as auto-back up/ representation of Ops Business Analyst buddies (when the latter is/are unavailable), in meetings and BRD walkthroughs.

Minimum Requirements to Hire:

Education - Bachelor’s Degree from an accredited college or universityTechnical Skills - Business Analysis - Working knowledge of MS Office Applications and e-mail applications - Working background on Agile methodology - Working background on Project Management (a plus)Soft Skills - Excellent communication and organizational skills with a customer service focus - Ability to manage time effectively, set priorities and meet deadlinesProduct Specific Knowledge - Ability to understand simple insurance process or principles - Relevant knowledge or experience on life insurance products is an advantageProcess Specific Knowledge - Ability to understand simple insurance process or principles - Relevant knowledge or experience on life insurance processing is an advantage

Minimum Requirements to do the Job:

Insurance Products & Process Knowledge – understanding of the policy life cycle.Technical Skills – understanding on how systems integration works; familiarity with SDLC/Waterfall and Agile methodologies. Ability to understand and create User Test Plan, testing and regression conditions, etc.Soft Skills – good business writing skills. Ability to command/ facilitate meetings with different stakeholder levels.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.