Shift: 3rd Shift (8:30pm - 6:30am)

About the Role

As Remote Operations Center Investigator, you will be the primary contact for store and Loss Prevention teams regarding fraud activity and significant events. You support field loss prevention associates, develop cases with local law enforcement to resolve organized retail crime, answer incoming associate calls to assist with shoplifting apprehensions or significant events, research fraudulent activity, advise partners on fraud patterns and behaviors, analyze data and summarize results.

What You’ll Do

Assist stores, loss prevention and store management with CCTV surveillance of shoplifting suspects

Assist store and district loss prevention peers with fraud investigations related to Kohl’s cards and other scams

Work with the Organized Retail Crime (ORC) team to supplement case building of internal and external theft cases

Provide CCTV video to local and federal law enforcement related to theft and safety events

Disposition real-time alerts about safety, weather, and civil unrest provided by a third-party vendor

Provide communication to field and corporate partners depending on alert severity and proximity to stores

Guide store teams in proper actions regarding safety events and threats to the store

Communicate effectively with senior and executive leadership

Disposition alarm calls from our third-party alarm company related to potential burglary, vandalism and store safety events

Guide store teams on company policy

Additional tasks may be assigned

What Skills You Have

Required

Effective verbal and written communication skills

Proficient computer skills, including Google Suite products

Ability to collaborate with peers on complex projects

Adaptability to changes in processes and technology

Ability to maintain composure during critical situations

Experienced multitasker

Adept prioritization and decision-making abilities

Willingness to take control of tense situations and provide clear and direct instructions

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Preferred

Experience in shoplifting apprehensions, fraud investigations and retail store operations

Working knowledge of Microsoft and Google applications 

Ability to analyze data and summarize results

Prior retail loss prevention experience

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Special Requirements

Ability to work a flexible schedule to include nights and weekends as needed