The opportunity:

Reporting to the Head of Real Estate, you will be working closely with the national and European teams, to deliver on operational and client objectives.

Managing a team of desktop casualty adjusters, based in Real Estate, you will be responsible for overseeing the day-to-day losses to ensure these are allocated to the appropriate adjuster. Training and developing the members of the team and participating in new business pitches, client review meetings and strategy sessions (Real Estate).

Your responsibilities will include:

Line Management:

Effective management of the dedicated team 

Technical Lead:

Technical referral point  Training and workshops for both UK and European teams 

Account Management / Relationship Management

Attend client review meetings  Strategic insurer meetings  MI/Data analytics  Build and maintain close working relationships with UK and European colleagues 

Business Development 

Operational lead on all business pitches  Responsible for upselling Casualty to existing RE clients  Leverage existing Real Estate relationships to build out Casualty book  Build out a recoveries process within Real Estate to manager UK and European claims

Financial performance as against the set regional budget, to include

Effectively managing regional resource within the set headcount Revenue/Time logging targets Effectively managing aged WIP Assisting credit control to recover debt Identification of possible recruitment requirements as appropriate within the budget or when opportunities identified to aid profitable growth of the region 

Delivery of excellent and consistent regional performance against set performance measures such as

Client SLA’s Exception reports External audits  Internal QA measures Compliments / Engage initiative Complaints

Management of own caseload and involvement in supporting the cases handled by the team as required to include

Assist with complaint resolution Mentoring Support during holidays and sickness leave

Continual review of processes, systems and methodologies with the aim of providing

The most efficient method of working New and innovative solutions to what we do Accurate MI on all cases  A high energy and exciting work environment Market leading on boarding process

Promote and facilitate an environment for staff development through the following

Delivery of timely appraisals for the department Encourage and drive professional qualifications within the region Facilitate delivery of identified training needs and requirements Organise delivery of appropriate mentoring Assist with succession planning through the identification of individuals and subsequent provision of opportunities for development of technical and management skills About you - Knowledge and Experience:

The successful Candidate will have experience in the Real Estate sector and have significant team management experience including coaching and mentoring.  They will also have strong stakeholder management skills including the ability to establish strong working relationships. Successful candidates will have excellent negotiation, decision making and problem solving-skills and be highly self-motivated and driven.  The individual will also take pride in delivering outputs on time, with a focus on quality, communication and organisation.

Should you wish to apply, please forward your CV and supporting cover letter to hr.uk@mclarens.com