As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength.  WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

This position facilitates the improvement of maintenance and operations performance by developing and implementing standardized processes and/or reinforcing the use of existing standardized processes.  This position is also responsible for drafting, coordinating and executing internal communications plans and tactics.  This person provides process analysis, project management, change management, communication and development support across various areas of the business.  This position participates in developing and communicating processes aligned with corporate strategy, which includes business requirements gathering, process development, piloting, implementation and communication.  This person relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks and leads and directs the work of others. A wide degree of creativity and latitude is expected.

 II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform the essential duties listed below, with or without a reasonable accommodation.  

Work with the department representatives or project sponsor to document the vision and the project’s scope. Apply project management knowledge to team assignments, following a standard development methodology, a project plan, and standard project deliverables. Will be responsible for driving improvement initiatives using Six Sigma or similar improvement methodologies. Manage project teams to deliver on expectations. Identifying and documenting issues and resolutions, providing on-going follow up and support. Maintaining metrics to measure and report progress. Drafts, coordinates and executes internal communication plans and message development.  Advises company management on communication tactics. Engages and assists assigned internal partners (business and department heads) with targeted communications to internal audiences. Provides assistance to company personnel in preparing speeches, letters and articles which are to Able to communicate the use and value of system delivery methodologies and creation of life cycle deliverables. Chart existing business and systems processes in order to define current business activities for the development of procedures and models. Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes. Illicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios and task workflow analysis. Write requirements specifications using natural language simply, clearly, unambiguously and concisely. Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios where appropriate. Recommending process improvements based on analysis of inputs, outputs, efficiency, consistency, cycle time, quality and customer satisfaction. Benchmarking best-in-class processes for comparison purposes. Identify project stakeholders and user classes.  Document user class characteristics. Identify appropriate representatives for each user class and negotiate their responsibilities. Gather process information from subject matter expert teams. Interface with the Client and organization stakeholders on a regular basis. Analyze and compile information from subject matter expert teams to create, enhance, and publish standard, clear, and concise company-wide processes and methods. Participate in the testing phase including end-user reviews, for modified and new processes and other post-implementation support. Developing customer-training plans. Developing and conducting presentations to educate customers and gain executive commitment. Developing implementation strategies for communication, process transition, implementation team development and technology planning. Communicate process changes, enhancements and modifications verbally or through written documentation to management, peers, staff and other employees so that issues and solutions are understood.

III. Supervisory Responsibilities

This job has no supervisory duties.

 IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

 A. Education and Experience

Education: Bachelor's Degree (accredited) in Engineering, Business Administration, or similar field of study, or in lieu of degree, High School Diploma or GED (accredited) or four years of relevant work experience in project management. Experience: Seven years of prior work experience including direct experience managing teams as well as project management experience.  Project Management experience within the waste industry a plus.

B. Certificates, Licenses, Registrations or Other Requirements

Valid Driver's License required.

C. Other Knowledge, Skills or Abilities Required

Proficient knowledge of a standard process or project methodology. Knowledge of continuous improvement and business process redesign methodologies. Experience in documenting system requirements, solutions proposals, and business plans. System and/or process implementation experience. Experience working in a team-oriented, collaborative environment. Highly self-motivated and directed. Logical and efficient, with keen attention to detail. Able to exercise independent judgment and take action on it. Superior leadership, listening, interpersonal, written and oral communication skills. Excellent analytical, mathematical and creative problem solving skills. Ability to facilitate small and large sized groups. Ability to develop rapport and maintain strong relationship with sponsors, stakeholders and peers. Expertise in using Microsoft office software (e.g. Outlook, Word, Excel, PowerPoint, Visio, etc.).  Must be able to travel 50% as needed.   V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

Normal setting for this job is: office setting and/or landfill/outside.

 Benefits 
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.  As well as a Stock Purchase Plan, Company match on 401K, and more!  Our employees also receive Paid Vacation, Holidays, and Personal Days.  Please note that benefits may vary by site.  

The expected base pay range for this position is $89,000.00 - $117,000.00 annual salary. This range represents a good faith estimate for this position. The specific compensation offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

*PLEASE SUBMIT A CURRENT RESUME TO RECIEVE FURTHER CONSIDERATION FOR THIS POSITION.
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