Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This Operations Compliance Processor role supports the compliance, accuracy, and maintenance of the Bank's information reporting systems. Complies with government agency or other company requests for client information such as account verifications. Performs a number of administrative processing duties to facilitate client service objectives. Ensures regulatory compliance and accurate reporting by reviewing business processes, documentation, systems, and accounts. Responsibilities Review - Maintains the integrity of information reporting systems through daily maintenance and review. Ensures all information or supporting documentation is present and correct, that accounts are properly set up, and that access is monitored. Adds, modifies, and maintains accounts to comply with applicable regulations and requests. Reviews regulatory holds placed on accounts by branch associates and makes corrective actions within the account as necessary. Reporting - Compiles information in response to requests from Social Security Administration, Medicare, Medicaid, the Internal Revenue Service, and other companies and agencies. Sources and provides all necessary documentation to both clients and agencies. Business Support - Provides client service, support, and communication throughout account and compliance activity. Performs a variety of operational and administrative tasks in response to client requests. Compliance Proficiency - Maintains knowledge of applicable laws, regulations, agencies, and policies as well as appropriate actions to ensure compliance. Qualifications High School Diploma or GED and 2 years of experience in Operations or Administrative Preferred Area of Experience: Banking or Financial Services Skill(s): Ability to complete an alphanumeric assessment Preferred Qualifications Host system experience preferred Onbase system experience preferred Microsoft Office Experience Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.