Job Title Operations Coordinator, Islander Housing Agency Texas A&M University - Corpus Christi Department Housing Administration Proposed Minimum Salary Commensurate Job Location Corpus Christi, Texas Job Type Staff Job Description TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies. TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities. Learn more information here (https://www.youtube.com/watch?v=EwQR4HbGJu0) ! PURPOSE The Operations Coordinator serves as a day-to-day specialist for several critical Islander Housing services. These services – including communication, event setup and support, package and software logistics, and card access security functions – provide a safe and comfortable physical environment for residents in their academic and personal development. The Housing Operations Coordinator provides excellent customer service within University Housing. RESPONSIBILITIES OPERATIONS – 60% + Oversees the occupancy management of assigned areas, including the coordination of check-ins, check-outs, room changes, building condition reports, room condition reports, roommate agreements, fire, health, and safety inspections, and damage billing. + The Operations Coordinator will utilize student information systems to ensure accurate book keeping of student records. + Conduct routine inspections to include fire drills and life safety system, move-in/move-out room conditions, grounds, health & safety, and readiness. + Create reports utilizing student system software to track occupancy, terminations, cancelations, room transfers, work orders, etc. + Provide and ensure excellent customer service. Monitor and evaluate desk operations in all University Housing office locations. Respond to resident complaints and issues at the direction of the Assistant Directors of Housing Student and Facility Operations. + Assist in the implementation of StarRez modules and provide support and backup for all StarRez modules impacting housing operations. + Monitoring desk and building resources, building storage room inventory and upkeep. + Check rooms/buildings for proper setup and inspect buildings prior to resident arrival. COORDINATION – 35% + Aid in community operations such as break closings and housing selection + Management of housing tours and tour guides. + Assist with ongoing key audits. Monitor lock usage through regular and spot audits of lock software, and desk operations. Serve as lead within university housing for all aspects of card access software and training. OTHER – 5 % + Perform other duties as assigned. QUALIFICATIONS + Associate's degree. + Five (5) years of related experience. + Equivalent combination of education and experience may be considered as a substitution for minimum qualifications: Bachelor's degree and three (3) years of related experience OR Master's degree and one (1) year of related experience. + Excellent organizational skills. + Detail oriented. + Intermediate experience with Microsoft Office and Adobe Suite software applications. + Ability to work independently, prioritize tasks, and deliver results in a timely manner. + Ability to utilize resources, to ask questions, and to troubleshoot to complete job duties. + Assess and prioritize multiple tasks and projects in a fast-paced office environment, meeting deadlines and project requirements. + Ability and willingness to work flexible hours, including evenings and weekends. + Ability to represent Islander Housing in a professional demeanor in person, on the phone and in written correspondences. + Ability to lift 40 pounds and have physical stamina + Must be energetic and detail oriented with excellent management and organizational skills PREFERRED QUALIFICATIONS + Masters Preferred (In Higher Education Administration, Student Affairs, Or any other related field.) + Previous experience in Student Housing and/or Student Affairs preferred. + Previous Experience in Hospitality Management Preferred + Previous Experience in Data Management + Previous University experience is preferred. + Previous experience with StarRez. SALARY: $43,888/annually, approximately. + $3,657.34/monthly. BENEFITS (rules, policies, eligibility apply) From our generous benefits package (https://www.tamucc.edu/human-resources/benefits/index.php) and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work. Insurance (https://assets.system.tamus.edu/files/benefits/website/BenefitsGuide.pdf) + Medical + $0 - $30 per month for Employee Only coverage after university contribution ($920 value). + Up to 83% of premium covered by the university: + Employee and Spouse + Employee and Children + Employee and Family coverage + Dental & Vision + Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account On-campus wellness opportunities (https://www.tamucc.edu/human-resources/benefits/wellness-resources.php) Work Life Solutions: + Counseling, Work Life Assistance, Financial Resources, and Legal Resources Tuition Benefits: (https://www.tamucc.edu/human-resources/benefits/tuition/index.php) + Public Loan Forgiveness + Book scholarships + 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply). Retirement (https://www.tamucc.edu/human-resources/benefits/retirement-programs.php) + Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP) + Voluntary Tax Deferred Account/Deferred Compensation Plan Time Off: (https://www.tamucc.edu/human-resources/time-off/index.php) + 8+ hours of vacation paid time off every month. + 8 hours of sick leave time off every month. + 8 hours of paid time off for Birthday leave. + 12-15 paid holidays each year. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.