Operations Coordinator Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/4826365) Apply  Operations Coordinator Salary $54,601.00 - $89,031.00 Annually Location Norfolk, VA Job Type Permanent Full-time Job Number 12864 Department Cultural Facilities, Arts & Entertainment Division Cultural & Convention Center Opening Date 02/10/2025 Closing Date 2/23/2025 11:59 PM Eastern + Description + Benefits + Questions Description Dive into the heart of arts, culture, and entertainment in Hampton Roads with SevenVenues, the City of Norfolk's Department of Cultural Facilities, Arts and Entertainment! We're the epicenter of unforgettable experiences, ensuring our diverse public assembly facilities – Scope Arena, Chrysler Hall, Attucks Theatre, Wells Theatre, Harrison Opera House, Harbor Park, and Open Air Events – remain vibrant and relevant. We connect residents, visitors, and tourists to Norfolk's rich cultural landscape, offering exceptional entertainment services and meticulous management of these iconic venues. Join us as we create, inspire, and celebrate through the power of live performances, diverse community events, and captivating public art – it's more than entertainment, it's an experience. The SevenVenues Operations Coordinator is a pivotal role overseeing all aspects of event execution and facility management to ensure seamless operations across multiple venues. This position requires managing crew members, coordinating daily facility upkeep, and facilitating event logistics from initial scheduling through post-event breakdown. A key responsibility is working closely with outsourced cleaning and event operations vendors to ensure contract compliance, quality assurance, and adherence to operational protocols. The Operations Coordinator is also responsible for maintaining inventory and equipment, scheduling staff appropriately, and overseeing facility restoration efforts to prepare venues for upcoming events. Additionally, the role includes budget oversight, ensuring cost-effective operations while maintaining high standards of service. Compliance with safety regulations, emergency planning, and security procedures are integral components of the position. Beyond venue-specific responsibilities, the Coordinator plays a critical role in planning and executing City-wide ceremonies and community events, ensuring proper logistics, staffing, and equipment coordination. Success in this fast-paced environment requires excellent communication, organization, and problem-solving skills, along with a proactive approach to anticipating challenges and delivering outstanding events that exceed client expectations. Department Hiring Salary Range: $54,601 - $62,791 Essential Functions Essential functions include but are not limited to: + Manages Crew Members by scheduling and coordinating work assignments, training and developing personnel, participating in the selection of candidates, conducting performance evaluations, approving payroll, and resolving personnel issues. + Oversees Facility Operations by managing daily maintenance, housekeeping, and restoration efforts to ensure venues remain clean, safe, and event-ready. Conducts building inspections, monitors staff requirements, interacts with personnel and guests, and facilitates operations meetings. Leads special projects by coordinating with vendors and contractors, performing cost analysis, and approving completed work and payments. Ensures compliance with safety regulations and emergency procedures. + Facilitates Event Scheduling by checking for available venues, coordinating necessary equipment and staffing, and maintaining operations schedules for event setups, vendor services, and cleaning crews. Organizes facility tours for contractors, security, and maintenance personnel. + Provides Customer Service Support by responding to client and public inquiries, feedback, and complaints in accordance with established policies and procedures. Works closely with event organizers to address operational needs and ensure seamless event execution. Coordinates logistics for City-wide ceremonies, community events, and special engagements. + Manages Facility Restorations and Housekeeping by coordinating vendor services for post-event cleaning, ensuring contractual compliance, and maintaining high facility standards. Develops and updates housekeeping protocols, tracks inventory of event-related equipment and consumables and ensures routine maintenance of assigned equipment and vehicles. + Supports Event Operations by scheduling, supervising, and managing event setup and breakdown crews, ensuring efficient facility restoration and preparation. Oversees equipment logistics and ensures proper storage and maintenance. + Coordinates Staffing and Logistics by supervising event personnel and volunteers, providing direct oversight of event crews, and managing operations from event setup through breakdown. Serves as the duty manager as required, ensuring seamless event execution and adherence to safety standards. + Develops and Implements Policies and Procedures to improve operational efficiency and consistency in event coordination. Maintains accurate records, reports, and documentation related to event operations, facility management, and housekeeping services. + Prepares for Inclement Weather and Emergency Situations by assisting with emergency planning, implementing security protocols, and ensuring building security procedures, including magnetometer operation and security staffing. + Performs Related Duties as required, including planning and coordinating logistics for City-wide events, setting up equipment for official ceremonies, and supporting special community engagement activities Education/Experience Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a bachelor’s degree or equivalent. Three years of event operations and/or facilities management, or related experience; or an equivalent combination of education and experience. Preferred: Valid Driver’s License Additional Information & Requirements Work Location: 201 E. Brambleton Ave, Norfolk, VA 23510 Work Hours: 40hrs / per week, Mon – Fri / 7:30am – 4:30pm. Must be able to work flexible hours including evenings, weekends, and holidays Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for applications received on or after February 22, 2022. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing. + Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. + Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. + Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. + Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. + The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution. NOTE: The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions. 01 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification. + I understand and will answer the following supplemental questions completely and thoroughly. 02 Please select the highest level of education you have completed. + Less than High School Diploma/Equivalency + High School Diploma/GED + Some College (6 months or more) + Vocational/Technical Degree + Associate's Degree + Bachelor's Degree + Master's Degree or higher 03 How many years of experience do you possess in facility management to include crew management and event logistics? + Less than one year + One to two years + Two to three years + Four or more years 04 On average, how many events have you been directly responsible for the coordination of annually? + I have not directly coordinated any events + 20 – 30 events annually + 30 – 40 events annually + More than 40 events annually annually 05 You are scheduling crew members for an upcoming event. Which of the following factors would be MOST important to consider when creating the schedule? + Crew member preferences + Crew member skillsets required for the event tasks + Crew member availability during the event timeframe + Both b & c 06 During a facility inspection, you notice a flickering light fixture. What is the MOST appropriate course of action? + Ignore it and document it during the next inspection. + Replace the light fixture yourself if you have the skills. + Report the issue to the appropriate maintenance staff. + Inform security personnel and evacuate the area. 07 A client inquires about renting a Showmobile for their upcoming event. What is the FIRST step you should take? + Inform the client of the rental fees + Check for availability of the Showmobile on the requested date. + Ask the client for more details about their event needs + Ask the client for more details about their event needs. (3 PointsForward the client's contact information to the sales team 08 You are creating a layout for a custom event setup. What is the PRIMARY purpose of this layout? + To showcase your artistic skills + To ensure the client's needs can be accommodated safely + To impress the event organizer with technical expertise + To provide a visually appealing representation of the event 09 While overseeing an event setup, a crew member raises a safety concern about a piece of equipment. How should you respond? + Thank them for their feedback and dismiss the concern. + Delegate the issue to another crew member for investigation + Address the concern immediately and ensure the equipment is safe to use. + Report the issue to a supervisor after the event is complete. 10 You are developing a plan for a City-wide event. Which of the following is the LEAST important factor to consider during the planning process? + Budget constraints + Equipment availability + Food and beverage options + Expected weather conditions 11 When creating an event schedule, what type of information should be included to ensure smooth execution? + Catering menu options + Detailed breakdown of tasks and responsibilities + Load-in times and details + Entertainment program schedule + Both b & c + All of the above 12 You are coordinating with a vendor for an upcoming event. What is the MOST important aspect of a successful vendor relationship? + Negotiating the lowest possible price + Clear communication and established expectations + Offering the vendor free advertising opportunities + Prioritizing the vendor's preferred work schedule 13 After an event, a client expresses dissatisfaction with a specific aspect of the event execution. What is the BEST approach to resolving this issue? + Explain why the issue occurred and avoid taking responsibility. + Offer a sincere apology and work with the client to find a solution. + Ignore the complaint and hope the client forgets about it. + Pass the blame onto another department or crew member involved. 14 Please indicate your veteran status. (A copy of your long form DD-214 may be required) + I am not a Veteran + I am a Veteran + I am a Disabled Veteran 15 You are reviewing applications for a new crew member. Which skill is MOST crucial for success in this role + Excellent typing skills + Ability to follow instructions and work independently + Extensive knowledge of catering services + Experience with graphic design software 16 Do you have a valid driver's license? + Yes + No 17 Are you a current or previous City of Norfolk employee? + Yes - I am a current City of Norfolk Employee + Yes - I am a previous City of Norfolk Employee + No - I am not a previous or current City of Norfolk employee 18 If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A." Required Question Employer City of Norfolk Apply Please verify your email address Verify Email