Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Operations Coordinator (Remote)
Full time, United States
The Operations Coordinator is a liaison role to assist a Global Program Manager (GPM) with the day-to-day operations activities. The role will work directly with local operations, GPM, and clients to deliver the best in class service standards to the customers and ensure the overall SLAs are met. This includes driving and utilizing in-depth knowledge of client’s processes and technology. This role uses reportable items like TicketTracker, Price Assurance (APA), and Unused ticket processes.
As an Operations Coordinator, you will
Assist Account Management with operational insights Build and maintain relationships with client contacts – this includes client-facing activities Liaise with the client, Regional Account Management, and other departments/business units on operational issues, action plans, and communication updates Facilitate reporting on the Unused Ticket database and APA Initiate invoicing to the client Review contracted SLAs (including client´s cost savings KPIs) with operations at each location at the onset of new business, establish tracking and reporting Work with operational management to ensure procedures are in place to achieve client-level SLAs Handle customer feedback, and escalations and provide appropriate solutions and recommendations Prepare and manage operational reports on local market issues/escalation Manage/assist with the development of procedure manuals and training materials
About you
Previous experience as an Operations Coordinator or in a similar operations role within a TMC Knowledge of SLAs, call center technology, and call center statistics within a TMC Knowledge of multiple reservation systems, online booking tools, ticketing, and fare construction Strong relationship management and influencing skills Result oriented and the ability to work under pressure and tight timeline Strong oral and written communication skills in English
About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You’ll be offered
Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Operations Coordinator is between $60,000 and $75,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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