****THIS POSITION WILL BE 100% ONSITE IN PISCATAWAY, NJ (No Hybrid/ No Remote)****
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support, and lighting – have led the industry in performance and simplicity for over 40 years.
OverviewThe Operations Coordinator is responsible for leading the customer service communications and operations functions for our priority customers. This role is responsible for complying with and maintaining a list of orders for the priority customer and coordinating with all areas of operations: Supply Chain, Production, and Logistics. The Operations Coordinator will be the contact person within operations for sales and support priority customers on updates for the priority customers’ orders.
Responsibilities Organize and manage schedules, resources, and assets to ensure operational efficiency.Coordinate meetings, appointments, and events for teams or departments.Ensure that the necessary supplies and equipment are available and functioning.Support the development and implementation of operational processes.Monitor workflows, identify inefficiencies, and suggest improvements.Ensure compliance with company policies and procedures.Capture the Voice of the Customer through customer feedback to enable the improvement of operations execution.Act as a liaison between departments to facilitate smooth communication and cooperation.Address operational issues and concerns, working with relevant teams to develop solutions and escalating when necessary.Provide updates to management regarding project progress, operational metrics, or challenges.Establish periodic communication with the sales and support teams to anticipate needs and requirements.Maintain accurate records of operations data such as schedules, budgets, and inventory.Prepare and submit reports for management or external stakeholders.Track and be responsible for KPIs and performance metrics related to operations including OTS / OTD.Assist in troubleshooting equipment or resource issues.Coordinate with external vendors, ensuring timely deliveries or services.Support client-facing operations as needed, ensuring a high level of service and satisfaction.Additional responsibilities as needed. Qualifications High School Diploma or GED required Minimum of 3-5 years of experience in customer serviceExperience with developing/documenting proceduresExcellent interpersonal skills to lead the LATAM customer service coordination workDemonstrated customer focus with drive and determination to improve performance Demonstrated attention to detail and the ability to thrive in a team environmentAbility to exercise initiative, achievement, and use judgment to develop proposed solutionsAbility to multitask and manage several projects or workflows simultaneouslyAccuracy in scheduling, reporting, and data management is crucialStrong verbal and written communication to work effectively with different teams and stakeholdersAbility to quickly assess situations and come up with effective solutionsEfficient use of time to prioritize and meet deadlines in a fast-paced environmentBilingual Spanish/English a plusCOMPUTER SKILLS:
Familiarity with office software (e.g., MS Office, Google Workspace)Project management tools (e.g., Asana, Trello), and basic data analysis
WHAT WE OFFER:
Competitive salaryMedical Benefits (Medical, Dental, Vision)HSA, Medical FSA, Limited FSA, Dependent Care FSA, Commuter BenefitsMedical DiscountsAncillary BenefitsAccident, Critical Illness, Hospital InsuranceBasic Life and AD&D, Voluntary, Spouse, and Child Life InsuranceHealth AdvocatesEAP, Complementary Life and Short-Term DisabilityPet InsuranceEmployee Discount Programs401k with Employer matching (Pre-Tax and Roth)100% VestedPaid time off (including 15 PTO days and ~10 holidays)Maternity PTO
Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Humanscale. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Humanscale will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.
Humanscale is an Equal Opportunity Employer (Disabled/Veteran)
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