Job Title: Operations Coordinator - School Support Job Type: FT/Salaried, Non-exempt (eligible for OT)   We continue to grow!   The Operations Coordinators support the JostensPIX (JPIX) Operations and Sales teams with preparation and execution of the JPIX School Picture Day events. We need team members with amazing customer service skills to support this fast-growing division.    YOU WILL:   Support.  Assist the JPIX teams with any operational or support activities to meet and exceed customer expectations Establish and build relationships with school contacts, utilizing a phone first approach Deliver.  Provide pro-active customer service to schools, sales reps, and internal partners​ Provide exemplary customer service to schools, vendors, and internal partners primarily through phone calls, as well as email communications Strengthen.  Responsible for accurate, immediate decisions based on real-time information to adjust resources as changes occur Build deep rooted partnerships with key customer resources   YOU HAVE: Associate degree in business or service field or combination of education and equivalent experience 2-3 years experience in successful customer relations work Experience with handling inbound and outbound calls Creative problem-solving skills with ability to have difficult conversations and de-escalate stressful situations Extremely strong attention to detail and organization Ability to multi-task, prioritize and work both independently and in a collaborative environment Excellent verbal and written communication skills Working level proficiency with the Microsoft Office suite Comfort with technology and learning new software applications A positive disposition and ability to work in a fast-paced environment managing a variety of operational needs Willingness and initiative to take on additional responsibilities  Independent judgment required to plan, prioritize and organize competing tasks or demands that may be deadline driven Reasonable flexibility of schedule to support seasonal extended hours Preferred: Exposure to and understanding of the industry and competition Advanced knowledge of the Microsoft Office Suite Knowledge of scheduling or logistics Key account management experience to demonstrate relationship support abilities   LOVE WHERE YOU WORK: We care about YOU. We are a growing team, but not so big that you are just a number! This team works closely together and we support each other! We care about your health. We offer competitive healthcare (health, dental, vision, life) in addition to voluntary benefits including DailyPay, home and car insurance, pet insurance, flexible spending account, amongst many more. We invest in your future. We offer a 401K match vested immediately so you can start saving for retirement right away. We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. We care about your development. We support tuition reimbursement after 6 months of service. We believe in pay transparency.  The salary range for this position is $44,000 - $45,000 with annual bonus eligibility.  APPLICATION DEADLINE:  February 15, 2025   About Us: Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.   Americans with Disabilities Act (ADA): Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com.   Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy