Our Platform Services division is seeking an experienced Operations Coordinator to support a high-profile government contract. This hands-on position will focus on maintaining customer satisfaction and relationships between internal team members and stakeholders. The ideal Operations Coordinator will have experience managing schedules, ensuring accurate data, and providing solutions for process improvement.

Please note: This position is under a Monday to Friday work schedule with occasional on-call requirements throughout the week to include weekend and holiday coverage.

Key Responsibilities Communicates with multiple internal (program, corporate) and external (customer) stakeholders to identify requirements Facilitate customer satisfaction surveys and provide results to primary stakeholders Act as an internal escalation point for Service Support representatives Verify accuracy of data and provide analysis for metrics outside tolerance levels Review metrics reports for accuracy and distribute, as required Communicate with field personnel to train and assist with data entry Process manual ticket updates Uses established document and brief formats, assists in determining document needs of end users Track ongoing ticket updates and work status with Excel reports Support asset and user management within internal systems and platforms Provide testing for mobile & desktop program software Support radiation safety officer by reviewing and tracking radiation survey schedules and documents Provide on-call support on weekends/holidays