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Job Details

World Courier offers specialized healthcare logistics solutions designed to meet the unique needs of pharmaceutical companies globally. Our expertise in navigating complex regulations, ensuring timely deliveries, and maintaining temperature-controlled environments makes us a trusted partner in critical healthcare product transportation. Our full range of medical logistics solutions keep your momentum going.

At World Courier, we provide comprehensive healthcare logistics services that encompass various aspects of medical supply chain management. From clinical trials to commercial supply chains, our solutions are tailored to ensure efficiency, compliance, and reliability.

Responsibilities:

Providing Excellent Customer Service to internal and external clients

Working together as a team with all departments and offices

Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations

Complies with all appropriate policies, procedures, safety rules and regulations

Assisting in the training of new employees

Review Dangerous Goods shipments and ensure they are being prepared, handled, and shipped as per the regulations

Reviewing and following Client SOP’s for specific handling procedures

Answering calls and email communications directed to the International Customer Service Department

Entering all customer expectations into job file

Creating new shipment orders for international routes

Routing shipments on the next available and reliable flights

Planning the international routings while considering carrier and country requirements/limitations

Entering clear, precise shipment handling instructions in the job file for World Courier Operations

Assisting customers with documentation & regulatory requirements

Advising customers on the requirements for importing into foreign countries (customs procedure, duties and taxes, time spent in customs according to value, etc)

Pre-advising destination office for commodities that require special attention, such as those requiring import permits, formal entry, large size, etc

Following up with the World Courier network and with clients on open jobs to ensure a sense of urgency and a high level of communication

Communicating shipment status updates with customers

Assists with customer problems such as delays, missing shipments, price adjustments; etc

Coordinate trucking options wherever necessary

Verifying and coordinating replenishment of shipments in transit

Managing orders - to plan and execute shipment orders

.

Requirements:

Bachelor degree - will be an advantage in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education

English language - B2 - C2 level

Ukrainian language - native/C2 level

Flexibility in work schedule

Import-export knowledge

Similar background / Logistics, Transportation

Very good command of Microsoft Office 365 (Excel, Word, Power Point)

Strong customer service skills

Strong interpersonal skills, positive attitude and self-motivated

Good decision making skills

Good analytical skills

Written and verbal communication skills

Able to follow procedures & instructions

Ability to work as part of a team and independently

Remains calm under pressure

High attention to detail

Able to prioritize workload

Friendly & polite

Dependable, reliable and trustworthy

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: World Courier Ukraine LLC

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned