R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces™ for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Designation: Operations Delivery Leader - Operations

Reports to (level of category): Senior Director / Director

Mode of Work: Work from Office

Shift Timing:  6 pm to 3 am

Job Location: Chennai / Noida

Position Summary:

This role is expected to meet and exceed business objectives ensuring consistent achievement of all operational and financial KPIs. Required to manage multiple sites to deliver an outstanding ‘Customer Experience’. Manage, inspire, and motivate a number of Operation Managers and other direct and indirect supervisors to ensure operational excellence, high employee engagement and service improvement is achieved.

Key Responsibilities:

The incumbent will be responsible for a large span in the range of ~1000 FTEs. The span can vary depending upon process complexity and stage of businessP&L Management & Client relationship managementIdentify and lead high impact projects within the businessManage delivery of client’s expectations outlined in the Scope of work (SOW). Understand and maintain internal client satisfaction scores and work to improve the delivery in the center.Provide leadership, direction, development and supervision to team handling Backend service delivery for multiple clients/sites/facility.Understand Operations and Corporate Compliance, Policies and Procedures and best practices.Drive employee engagement; Create a culture that embraces employee growth & development in the delivery centers.Report on delivery center activities through productivity, operational and dashboard reportsCollaborate effectively with HR, Resource Operations/Facilities, Finance, ProcurementResponsible for the implementation of process improvements and tool enhancements related to customer implementations.Work closely with business and external stakeholders to ensure effective two-way communications regarding collection of business requirements and communication of key product decisions, plans, and releases.Other responsibilities as outlined by leadership

Qualification:

Post Graduation from Tier 1 college

Graduation in any stream

Experience: 7+ years of experience

Skills:

• Strategic thinking and planning skills

• Excellent analytical and communication skills

• Must have managed large spans in their past roles

• Excellent MS Office Skills

• Logical decisions as part of efficient problem-solving in their role

• Emotional intelligence

• Interpersonal Skills: learning and growth, teamwork, establishing trust, and cognitive agility

• Ability to work with cross functional teams and be able to communicate with people at all levels

• Must be responsible, knowledgeable, convincing, and able to adapt to change

• Self-Driven, People person and result oriented

To learn more, visit: www.r1rcm.com

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

Visit us on Facebook